At a Glance
- Tasks: Provide technical support and training for fire detection and control systems across EMEA.
- Company: Join a global leader in life safety solutions with a collaborative culture.
- Benefits: Competitive salary, international travel, ongoing training, and career growth opportunities.
- Other info: Hybrid working model with travel opportunities across the EMEA region.
- Why this job: Make a real impact by supporting innovative technologies in a fast-paced environment.
- Qualifications: Strong technical knowledge and experience in technical support or applications engineering.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly motivated and technically skilled Detection & Controls Sales Support Engineer to join our EMEA team. This is an exciting opportunity for an experienced professional to play a key role in supporting a growing portfolio of fire detection, control, and life safety solutions across the region.
As the technical expert within the team, you will provide advanced technical support, product expertise, and training to customers, sales teams, and industry stakeholders. You will work closely with internal departments and external partners to ensure solutions are correctly specified, supported, and implemented, while helping drive business growth across the EMEA market.
Key Responsibilities
- Provide Level 2 technical support for detection and control systems to customers, internal teams, consultants, and specifiers.
- Support regional sales teams with technical expertise to help achieve sales and margin objectives.
- Assist operations teams with technical input for quotations, project documentation, and solution design.
- Deliver product demonstrations and technical presentations to customers and stakeholders.
- Support the specification of detection and control solutions with consultants, end users, and internal colleagues.
- Develop and deliver technical and commercial training programmes for both internal teams and external customers.
- Gather market feedback and contribute to product improvements and new product development initiatives.
- Support the introduction and evaluation of new and beta products.
- Collaborate with colleagues across the business to share knowledge and provide technical support when required.
- Assist in resolving product-related technical issues and claims by providing expert guidance and recommendations.
- Support compliance activities, including local approvals, certifications, and adherence to relevant industry standards.
Location & Travel
This role can be based in the UK, Poland, Spain, or Italy and offers a hybrid working environment from one of our regional offices. Travel across the EMEA region is required for approximately 20% of the role.
Skills & Experience
Essential
- Strong technical knowledge of detection, control, and life safety systems.
- Experience in technical support, applications engineering, or product training.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and presentation abilities.
- Professional proficiency in English.
- Ability to work effectively within a fast-paced international environment.
Desirable
- Additional European language skills.
- Experience working with consultants, contractors, end users, or specification-driven projects.
- Knowledge of relevant industry standards and approval processes.
About You
You are:
- Self-motivated, organised, and proactive.
- A strong team player who enjoys collaborating across functions and regions.
- An effective communicator with excellent interpersonal skills.
- Results-driven and able to prioritise competing demands.
- Adaptable, energetic, and committed to delivering exceptional customer support.
- Passionate about technical excellence and continuous learning.
What We Offer
- A competitive salary and benefits package.
- Opportunities for international travel and collaboration.
- The chance to work on innovative technologies and solutions.
- A supportive and inclusive working environment.
- Ongoing training and professional development opportunities.
- Career growth within a global organisation with a strong reputation and long-term stability.
EMEA Sales Support Engineer in Birmingham employer: ACS Executive
Join a dynamic and innovative team as a Detection & Controls Sales Support Engineer, where you will thrive in a supportive and inclusive work environment that values technical excellence and continuous learning. With opportunities for international travel and collaboration across the EMEA region, you will play a pivotal role in driving business growth while benefiting from ongoing training and professional development to advance your career within a globally respected organisation.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Sales Support Engineer in Birmingham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like EMEA Sales Support Engineer at ACS Executive, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ACS Executive. Tailor your message to explain why you’re drawn to them and how you can contribute as a EMEA Sales Support Engineer. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace EMEA Sales Support Engineer in Birmingham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ACS Executive:When writing your cover letter, make sure to tailor your message specifically for ACS Executive. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ACS Executive
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ACS Executive that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ACS Executive that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ACS Executive’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
