IT Operations Coordinator

Job vacancy – IT Operations Coordinator

Position: IT Operations Coordinator

Reference: EDacs1594

Location: Ellesmere Port

Salary: Dependent on experience

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Key Responsibilities

User Support & Service Delivery

• Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk
• Track and resolve tickets (incidents, requests, and tasks)
• Maintain and improve IT knowledge base and documentation
• Deliver high-quality support with a customer-first mindset

Infrastructure & Compliance

• Maintain and update infrastructure documentation and CMDB data
• Provide local support for networking, telephony, and server infrastructure
• Ensure compliance with ITIL practices, technical standards, and security policies
• Manage local vendors (e.g. ISPs and mobile carriers)
• Perform out-of-hours support as agreed

Projects & Coordination

• Act as a technical specialist in local/global IT projects (e.g., office moves, M&A)
• Review local IT-related invoices and manage procurement of peripherals
• Represent IT in governance meetings

Mobile & Telephony

• Manage VoIP, mobile devices, and carrier contracts
• Handle device procurement and contract renewals with manager approval

Requirements

• Degree or diploma in Computer Science, Electronic Engineering, or equivalent experience
• 5+ years in IT support or similar technical roles
• Strong knowledge of:

• Windows and Microsoft server infrastructure
• Network infrastructure and VoIP systems
• Mobile device and telephony management
• ITIL framework and CMDB practices

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