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- Tasks: Provide remote technical support for heating and plumbing systems via phone and email.
- Company: Leading provider of heating and hot water solutions in the UK & Ireland.
- Benefits: Ongoing training, supportive team environment, and opportunities for career growth.
- Why this job: Join a hands-on industry and transition to a desk-based role with real impact.
- Qualifications: 5+ years in heating systems, strong communication skills, and IT proficiency.
- Other info: Participate in Saturday support rota and attend training events.
The predicted salary is between 36000 - 60000 £ per year.
Technical Helpdesk Engineer – Heating & Plumbing Sector
Please make an application promptly if you are a good match for this role due to high levels of interest.
Location: UK & Ireland Support
We\’re recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.
Key Responsibilities:
Provide remote technical support via phone and email to customers, installers, and field engineers.
Troubleshoot issues with domestic boilers and hot water products – pre- and post-sales.
Process warranty claims and engineer dispatches using internal systems.
Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
Resolve technical complaints and warranty-related enquiries.
Support promotional activities and ensure accurate CRM/system data.
Participate in Saturday support rota and attend occasional training or events.What We\’re Looking For:
Strong technical knowledge in boilers or heating systems – ideally 5+ years\’ experience.
Background in technical support or field service within the plumbing/heating sector
ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.
Excellent communication, fault-finding, and customer service skills.
Confident using IT systems and CRM tools.
Team player with a proactive, customer-first mindset.This is a great opportunity for someone hands-on in the heating industry looking to transition into a desk-based technical role with ongoing training and support.
ACS are recruiting for a Technical Support Desk Engineer. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Desk Engineer submit your CV including an outline of your experience as a Technical Support Desk Engineer. It is always a good idea to include a covering letter outlining your experience as a Technical Support Desk Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Desk Engineer role you desire
Technical Support Desk Engineer employer: ACS Business Performance Ltd
Contact Detail:
ACS Business Performance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the heating and plumbing sector. Let them know you're on the lookout for a Technical Support Desk Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge about boilers and heating systems. We recommend practising common scenarios you might face on the job, so you can showcase your problem-solving skills with confidence.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've handled difficult customers or resolved complaints in the past. This will demonstrate that you have the right mindset for a customer-facing role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in heating, plumbing, or boiler systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: A well-written cover letter can really set you apart! Use it to explain why you're the perfect fit for the Technical Support Desk Engineer role and how your experience makes you a strong candidate. We love seeing your personality shine through!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who thrives in a problem-solving environment, so share those success stories that demonstrate your expertise!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details promptly and gives you a chance to explore more about us and the role!
How to prepare for a job interview at ACS Business Performance Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge about boilers and heating systems. Be ready to discuss specific issues you've encountered in the past and how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical issues in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with Their Systems
If you know what CRM tools or internal systems the company uses, try to get familiar with them before the interview. Mentioning your experience with similar systems can demonstrate your readiness to hit the ground running.
✨Show Your Customer-First Mindset
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlighting your proactive approach to problem-solving and customer service will resonate well with the interviewers, as they value a customer-first attitude.
