At a Glance
- Tasks: Provide expert technical support and troubleshoot issues for customers and engineers.
- Company: Join a growing team in the heating industry with a focus on customer service.
- Benefits: Competitive salary, paid Saturday shifts, and potential for remote work.
- Other info: Dynamic role with opportunities for training and career advancement.
- Why this job: Make a real difference by solving technical problems and helping customers succeed.
- Qualifications: Experience in domestic heating systems and strong problem-solving skills.
The predicted salary is between 32000 - 40000 £ per year.
Salary: 32,000- 40,000 + paid Saturday rota (150 per 6-hour shift)
Location: Guildford (office-based preferred). Home working may be considered for the right candidate living outside the local area.
Job Type: Full-time, Permanent
Hours: Monday to Friday, 8:00am-4:30pm, plus a paid Saturday rota (8:00am-2:00pm)
About the Role
An excellent opportunity has arisen for an experienced Technical Support Desk Engineer to join a growing technical support team within the heating industry. This is a varied role where you’ll provide expert technical support to installers, service engineers, merchants and customers, helping to diagnose faults, resolve technical issues and deliver an excellent customer experience. If you have a strong background in domestic heating systems, enjoy solving technical problems and take pride in delivering first-class customer service, we’d like to hear from you.
The Role
Working as part of a knowledgeable Technical Helpdesk team, you will provide both pre-sales and after-sales technical support across the UK and Ireland. Your responsibilities will include:
- Troubleshooting products remotely
- Supporting engineers in the field
- Managing warranty enquiries
- Ensuring customers receive accurate and timely technical advice
You’ll mainly provide support via telephone and email, with occasional travel to attend training courses or installer events.
Technical Helpdesk Engineer in Surrey employer: ACS Business Performance Ltd
Join a dynamic and supportive team in Guildford as a Technical Helpdesk Engineer, where your expertise in domestic heating systems will be valued and nurtured. We offer competitive salaries, a paid Saturday rota, and a culture that prioritises employee growth and development, ensuring you have the resources to excel in your role. With opportunities for home working and a commitment to delivering exceptional customer service, this is an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
ACS Business Performance Ltd Recruitment Team
