At a Glance
- Tasks: Service and repair electric heating, heat pump, and ventilation products in the field.
- Company: Join a leading company focused on high-quality customer service and technical excellence.
- Benefits: Competitive salary, travel opportunities, and professional development through mentoring.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by solving customer issues and improving processes.
- Qualifications: Electrical qualifications and proven field service experience required.
The predicted salary is between 36000 - 60000 € per year.
This Field Service Engineer role covers London and surrounding areas and focuses on providing high-quality servicing, fault diagnosis and repair of electric heating, heat pump and ventilation products in customer environments. The position is field-based and involves working independently to complete service visits safely, efficiently and in line with agreed procedures and KPIs. The role also includes setting products to work, completing site-based risk assessments, maintaining accurate service documentation and supporting customers, installers and service partners as needed. Alongside hands-on technical work, the position contributes to continuous improvement by feeding back on processes, supporting apprentices through mentoring, and collaborating with technical and customer support teams to resolve issues effectively. It suits someone with strong electrical knowledge, a customer-focused mindset and the ability to manage their own workload while maintaining high safety and quality standards. Occasional wider travel may be required.
Key Responsibilities
- Service, repair and commission electric heating, heat pump and ventilation products in the field.
- Complete dynamic risk assessments and ensure all work complies with health and safety procedures.
- Accurately complete service documentation, reports and system updates.
- Provide technical support to customers, installers and service partners, including on-site advice and training.
- Collaborate with technical and customer support teams to resolve issues efficiently.
- Maintain tools, equipment and vehicles in safe working condition.
- Support the mentoring and development of technical apprentices.
- Contribute feedback to improve procedures, documentation and the overall customer experience.
Key Skills & Experience
- Electrical qualifications with strong knowledge of electrical systems - 18th Edition.
- Proven field-based service or maintenance experience with a customer-facing focus.
- Ability to work independently, manage time effectively and meet performance targets.
- Strong communication skills and confidence working with customers and technical teams.
- Full UK driving licence and willingness to travel within the region.
Field Service Engineer - London and the surrounding areas employer: ACS Business Performance Ltd
As a Field Service Engineer with us, you'll join a dynamic team dedicated to delivering exceptional service in London and its surrounding areas. We pride ourselves on fostering a supportive work culture that encourages continuous learning and professional growth, offering opportunities for mentoring apprentices and collaborating with skilled technical teams. With a focus on safety, quality, and customer satisfaction, we provide our employees with the tools and resources they need to excel in their roles while enjoying the unique advantages of working in a vibrant urban environment.
Contact Detail:
ACS Business Performance Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - London and the surrounding areas
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about how your experience aligns with their needs, especially around customer service and technical skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Field Service Engineer - London and the surrounding areas
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience as a Field Service Engineer. Focus on your electrical qualifications and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience with electric heating, heat pumps, or ventilation products. We love a good story!
Show Off Your Communication Skills:Since this role involves working with customers and technical teams, make sure to highlight your strong communication skills in your application. We want to know how you handle customer interactions and collaborate with others.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter. Plus, it shows you're keen to join the StudySmarter team!
How to prepare for a job interview at ACS Business Performance Ltd
✨Know Your Stuff
Make sure you brush up on your electrical knowledge, especially the 18th Edition regulations. Be ready to discuss your experience with electric heating, heat pumps, and ventilation products. The more you can demonstrate your technical expertise, the better!
✨Show Off Your Customer Skills
Since this role is customer-facing, think of examples where you've provided excellent service or support. Prepare to share how you've handled tricky situations or trained others, as this will show your ability to communicate effectively and maintain a customer-focused mindset.
✨Safety First!
Familiarise yourself with health and safety procedures relevant to fieldwork. Be prepared to discuss how you approach risk assessments and ensure compliance during your service visits. This shows that you take safety seriously and can work independently while adhering to standards.
✨Be Ready to Collaborate
This role involves working with various teams, so think about times you've collaborated with others to solve problems. Highlight your communication skills and how you’ve contributed to continuous improvement in past roles. This will demonstrate your ability to work well within a team environment.
