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For Companies At a Glance
- Tasks: Manage client relationships and drive business growth in a dynamic tech environment.
- Company: Fast-growing technology company with a focus on innovation and client success.
- Benefits: Hybrid working, competitive salary, and opportunities for professional development.
- Other info: Exciting opportunity to work in a collaborative and fast-paced environment.
- Why this job: Join a vibrant team and make a real impact on client success and business growth.
- Qualifications: 3-5 years in account management or sales, strong communication skills, and a commercial mindset.
The predicted salary is between 35000 - 45000 £ per year.
Hybrid working three days in the office.
Role Overview
This is a hybrid account management and business development role. The position requires a commercially minded and relationship focused account manager who can retain and grow existing clients while also supporting new business generation. The role involves owning a client portfolio end to end, identifying growth opportunities, requesting referrals and actively supporting pipeline development. It is suited to someone who enjoys balancing account management with business development in a fast growing technology environment.
Key Responsibilities
- Account Management and Client Success
- Own and grow client relationships to secure renewals and long term partnerships.
- Build trusted relationships through regular communication, strong commercial awareness and high quality delivery.
- Manage client enquiries and resolve issues quickly to maintain high satisfaction.
- Visit clients on site when required to strengthen relationships and understand their needs.
- Communicate account and site changes to internal teams and support implementation.
- Identify and deliver upsell opportunities within existing client accounts.
- Recommend additional products or services based on client needs and usage.
- Request referrals, introductions and testimonials to support pipeline growth.
- Support outbound activity including contacting prospective clients where required.
- Qualify opportunities through discovery conversations and support handover to sales teams.
- Work with sales and commercial teams on proposals, pitches and value propositions.
- Support the development and maintenance of a healthy sales pipeline in the customer relationship management system.
Ideal Candidate Profile
- Three to five years experience in account management, customer success or sales.
- Experience managing client portfolios and supporting retention.
- Comfortable working in a commercial environment with responsibility for upselling and renewals.
- Experience supporting business development activity including outreach, referrals and pipeline building.
- Confident communicating with clients and prospects by phone.
- Strong communication skills with the ability to influence clients and internal teams.
- Highly organised with strong attention to detail and ability to manage multiple accounts.
- Experience using customer relationship management systems and maintaining accurate data.
Preferred Experience
- Track record of meeting or exceeding revenue retention or upsell targets.
- Experience in technology, parking, mobility, real estate or hospitality sectors.
- Comfortable starting conversations with new prospects and building relationships.
Account Manager in London employer: ACS Business Performance Ltd
Contact Detail:
ACS Business Performance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and client success stories. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to account management and business development. Think about how you can demonstrate your experience in retaining clients and identifying growth opportunities.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in account management and business development, and don’t forget to showcase any relevant achievements that demonstrate your ability to grow client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this hybrid role. Share specific examples of how you've successfully managed client portfolios and driven revenue growth in the past.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to show off your personality. We want to see how you can build trusted relationships!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ACS Business Performance Ltd
✨Know Your Clients
Before the interview, research the company’s existing clients and their needs. Understanding their portfolio will help you demonstrate how you can grow and retain these relationships effectively.
✨Showcase Your Communication Skills
Prepare to discuss specific examples of how you've built trusted relationships in the past. Highlight your ability to resolve issues quickly and maintain high client satisfaction, as this is crucial for an Account Manager role.
✨Demonstrate Commercial Awareness
Be ready to talk about how you’ve identified upsell opportunities in previous roles. Share concrete examples of how you’ve contributed to revenue growth through strategic recommendations or referrals.
✨Familiarise Yourself with CRM Tools
Since experience with customer relationship management systems is key, brush up on any relevant tools you’ve used. Be prepared to discuss how you’ve maintained accurate data and supported pipeline development in your previous positions.