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- Tasks: Diagnose and repair a variety of equipment while providing top-notch customer service.
- Company: Join a dynamic service centre with a focus on teamwork and innovation.
- Benefits: Full-time role with opportunities for skill development and career growth.
- Other info: Engaging work environment with a chance to enhance your technical skills.
- Why this job: Get hands-on experience and make a difference in customers' lives every day.
- Qualifications: Mechanical or electrical background with customer service experience preferred.
The predicted salary is between 25000 - 35000 £ per year.
An exciting opportunity is available for a Service Technician to join a busy service centre team. This role involves working with customers, assessing returned equipment, identifying faults and carrying out repairs to ensure products are returned to full working condition. You will work across a wide range of equipment including cameras, robotic systems, control units, cable reels and related products. This is a varied hands-on role with daily customer interaction and opportunities to develop technical skills.
Key responsibilities:
- Fault finding across a range of products at component level including electrical and mechanical issues
- Reading technical drawings and schematics and carrying out disassembly and reassembly of equipment
- Performing repairs, maintenance and servicing on a variety of products
- Providing excellent customer service both face to face and over the phone
- Offering technical support to customers experiencing issues
- Recording service activity including work carried out, labour hours and parts used using internal systems
- Monitoring stock levels and requesting parts when needed
- Supporting goods in and goods out activities when required
Requirements:
- Mechanical or electrical background
- Experience with soldering including small components
- Previous customer service experience
- Positive and proactive attitude
- Good computer skills
- Strong problem solving ability
Service Technician in Kent employer: ACS Business Performance Ltd
Contact Detail:
ACS Business Performance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in Kent
✨Tip Number 1
Get hands-on! If you can, try to get some practical experience with the equipment you'll be working on. Whether it's through internships, volunteering, or even tinkering at home, showing that you can handle the tech will make you stand out.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of interaction with customers, practice how you communicate technical issues in a way that's easy for them to understand. Role-playing with a friend can help!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to people in the industry, attend relevant events, and connect with professionals on platforms like LinkedIn. You never know who might have a lead on a job opportunity.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Make sure to highlight your hands-on experience and customer service skills in your application.
We think you need these skills to ace Service Technician in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical or electrical background and any relevant experience with soldering. We want to see how your skills match up with the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Service Technician role and how your previous customer service experience makes you a great fit. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky issues in the past. We love a proactive attitude, so share stories that demonstrate your strong problem-solving abilities and how you’ve helped customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our team!
How to prepare for a job interview at ACS Business Performance Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the equipment you'll be working with. Familiarise yourself with common faults and repairs for cameras, robotic systems, and control units. This will not only help you answer technical questions but also show your passion for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your proactive attitude and ability to handle customer queries effectively.
✨Practice Problem Solving
Prepare for potential problem-solving scenarios that might come up during the interview. You could be asked to troubleshoot a fault or explain how you would approach a repair. Practising these scenarios will help you articulate your thought process clearly and showcase your strong problem-solving abilities.
✨Be Ready to Discuss Your Experience
Reflect on your mechanical or electrical background and any relevant experience you have, especially with soldering small components. Be prepared to discuss specific projects or tasks you've completed that relate to the job description. This will help the interviewers see how your skills align with their needs.