Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Service and repair electric heating and ventilation products in the field.
- Company: Join a dynamic team focused on innovation and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and hands-on training.
- Why this job: Make a real difference by solving technical issues and supporting customers.
- Qualifications: Electrical qualifications and strong customer service skills required.
- Other info: Opportunity to mentor apprentices and contribute to process improvements.
The predicted salary is between 36000 - 60000 £ per year.
This Field Service Engineer role covers London and surrounding areas and focuses on providing high-quality servicing, fault diagnosis and repair of electric heating, heat pump and ventilation products in customer environments. The position is field-based and involves working independently to complete service visits safely, efficiently and in line with agreed procedures and KPIs. The role also includes setting products to work, completing site-based risk assessments, maintaining accurate service documentation and supporting customers, installers and service partners as needed. Alongside hands-on technical work, the position contributes to continuous improvement by feeding back on processes, supporting apprentices through mentoring, and collaborating with technical and customer support teams to resolve issues effectively. It suits someone with strong electrical knowledge, a customer-focused mindset and the ability to manage their own workload while maintaining high safety and quality standards. Occasional wider travel may be required.
Key Responsibilities
- Service, repair and commission electric heating, heat pump and ventilation products in the field.
- Complete dynamic risk assessments and ensure all work complies with health and safety procedures.
- Accurately complete service documentation, reports and system updates.
- Provide technical support to customers, installers and service partners, including on-site advice and training.
- Collaborate with technical and customer support teams to resolve issues efficiently.
- Maintain tools, equipment and vehicles in safe working condition.
- Support the mentoring and development of technical apprentices.
- Contribute feedback to improve procedures, documentation and the overall customer experience.
Key Skills & Experience
- Electrical qualifications with strong knowledge of electrical systems - 18th Edition.
- Proven field-based service or maintenance experience with a customer-facing focus.
- Ability to work independently, manage time effectively and meet performance targets.
- Strong communication skills and confidence working with customers and technical teams.
- Full UK driving licence and willingness to travel within the region.
Field Service Engineer - London and the surrounding areas employer: ACS Business Performance Ltd
Contact Detail:
ACS Business Performance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - London and the surrounding areas
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering. Think about your past experiences and how they relate to the role. The more confident you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Service Engineer - London and the surrounding areas
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Field Service Engineer. Focus on your electrical qualifications and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Don’t skip the cover letter! Use it to tell us about your journey in the field, your passion for customer service, and how you’ve tackled challenges. This is your chance to stand out and show us why you're the perfect fit.
Show Off Your Technical Skills: We love seeing candidates who can demonstrate their technical know-how. Mention specific systems or products you've worked with, especially electric heating and ventilation. It’ll help us understand your expertise better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at ACS Business Performance Ltd
✨Know Your Stuff
Make sure you brush up on your electrical knowledge, especially the 18th Edition regulations. Be ready to discuss specific systems you've worked with and how you've tackled challenges in the field.
✨Show Off Your Customer Skills
Since this role is customer-facing, think of examples where you've provided excellent service or resolved issues for clients. Highlight your communication skills and how you can make technical information easy to understand.
✨Demonstrate Independence
This job requires you to work independently, so be prepared to talk about how you manage your time and workload. Share experiences where you've successfully completed tasks without direct supervision.
✨Safety First!
Familiarise yourself with health and safety procedures relevant to the role. Be ready to discuss how you conduct risk assessments and ensure compliance during your service visits.
