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- Tasks: Diagnose and repair a variety of equipment while providing top-notch customer service.
- Company: Join a dynamic service centre team with a focus on innovation.
- Benefits: Full-time role with opportunities for skill development and career growth.
- Other info: Work independently and collaboratively in a fast-paced environment.
- Why this job: Get hands-on experience and make a difference in customers' lives every day.
- Qualifications: Mechanical or electrical background with customer service experience.
The predicted salary is between 25000 - 32000 £ per year.
An exciting opportunity is available for a Service Technician to join a busy service centre team. This role involves working with customers, assessing returned equipment, identifying faults and carrying out repairs to ensure products are returned to full working condition.
You will work across a wide range of equipment including cameras, robotic systems, control units, cable reels and related products. This is a varied hands-on role with daily customer interaction and opportunities to develop technical skills.
Key responsibilities:- Fault finding across a range of products at component level including electrical and mechanical issues
- Reading technical drawings and schematics and carrying out disassembly and reassembly of equipment
- Performing repairs, maintenance and servicing on a variety of products
- Providing excellent customer service both face to face and over the phone
- Offering technical support to customers experiencing issues
- Recording service activity including work carried out, labour hours and parts used using internal systems
- Monitoring stock levels and requesting parts when needed
- Supporting goods in and goods out activities when required
- Mechanical or electrical background
- Experience with soldering including small components
- Previous customer service experience
- Positive and proactive attitude
- Good computer skills
- Strong problem solving ability
- Ability to work independently and as part of a team
- HNC or equivalent qualification
- Previous experience working within a service or repair environment
Service Technician in Dartford employer: ACS Business Performance Ltd
Contact Detail:
ACS Business Performance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in Dartford
✨Tip Number 1
Get to know the company! Research their values, products, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves fault finding and repairs, brush up on your knowledge of electrical and mechanical systems. Being able to discuss your hands-on experience confidently can really set you apart.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what the company values in a Service Technician.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Let’s get you that Service Technician role!
We think you need these skills to ace Service Technician in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical or electrical background and any relevant experience. We want to see how your skills match the role, so don’t be shy about showcasing your soldering and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Service Technician role and how your positive attitude and problem-solving skills make you a great fit for our team.
Show Off Your Technical Skills: Since this role involves fault finding and repairs, mention any specific technical skills you have. If you’ve worked with cameras, robotic systems, or similar equipment, let us know – we love seeing that hands-on experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ACS Business Performance Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the equipment you'll be working with. Familiarise yourself with common faults and repairs for cameras, robotic systems, and control units. This will not only help you answer technical questions but also show your passion for the role.
✨Customer Service Skills Matter
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided excellent service or resolved a customer's issue. This will demonstrate your ability to communicate effectively and handle challenging situations.
✨Show Off Your Problem-Solving Skills
Prepare to talk about times when you've successfully diagnosed and fixed a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach troubleshooting in a clear and concise manner.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the types of equipment you'll be working on, or the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you.