Customer Experience Executive

Customer Experience Executive

Wigan Full-Time 28800 - 43200 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Deliver exceptional customer service and support sales processes in a dynamic environment.
  • Company: Market-leading company in the commercial catering sector with a supportive culture.
  • Benefits: Competitive salary, collaborative team, and opportunities for personal growth.
  • Why this job: Be the first point of contact and make a real difference in customer experiences.
  • Qualifications: Customer service experience and strong communication skills are essential.
  • Other info: Join a fast-paced team with opportunities to learn and grow.

The predicted salary is between 28800 - 43200 Β£ per year.

Customer Experience Executive This is a market-leading company in the commercial catering sector, currently seeking a Customer Experience Executive to join their Internal Sales team. This is a key front-line role focused on delivering exceptional service to customers, dealers, and internal teams. You\’ll be the first point of contact for incoming enquiries via phone, email, and live chat, while also supporting sales processes by accurately processing orders and maintaining strong relationships across the business. This is a great opportunity for someone with customer service experience in a fast-paced environment who enjoys building relationships, problem-solving, and being part of a collaborative and supportive team. Key Responsibilities Act as first-line support for customer enquiries via phone, email & live chat Deliver high-quality service and resolve queries efficiently Accurately process orders using internal systems Collaborate with dealers, end-users, and internal departments Support sales initiatives and reporting (e.g. nil/low spend accounts) Provide admin support including documentation and filing Monitor and improve customer service processes Assist with product knowledge updates and training Key Skills & Experience Customer service experience in a B2B busy sales or support environment Confident communicator with excellent phone and email manner Strong organisational and time-management skills Comfortable using Microsoft Office, especially Excel and Word Proactive, solution-focused, and able to work both independently and in a team Knowledge of the commercial catering or hospitality industry is a plus (not essential)ACS are recruiting for a Customer Experience Executive . If you feel that you have the skills and experience required in this advertisement to be a Customer Experience Executive submit your CV including an outline of your experience as a Customer Experience Executive . It is always a good idea to include a covering letter outlining your experience as a Customer Experience Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Experience Executive role you desire

Customer Experience Executive employer: ACS Business Performance Ltd

Join a market-leading company in the commercial catering sector that prioritises exceptional customer service and employee development. With a collaborative work culture, you will have the opportunity to enhance your skills while being part of a supportive team that values problem-solving and relationship-building. Located in a dynamic environment, this role offers meaningful engagement with customers and the chance to contribute to innovative sales processes.
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Contact Detail:

ACS Business Performance Ltd Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Customer Experience Executive

✨Tip Number 1

Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice your communication skills! Since you'll be the first point of contact for customers, make sure you can confidently handle phone calls, emails, and live chats. Role-play with a friend or use online resources to sharpen your skills.

✨Tip Number 3

Show off your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during interviews to demonstrate your proactive approach.

✨Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at StudySmarter and ready to contribute to our fantastic team!

We think you need these skills to ace Customer Experience Executive

Customer Service Experience
Communication Skills
Organisational Skills
Time Management
Proactive Problem-Solving
Team Collaboration
Microsoft Office (Excel and Word)
Order Processing
B2B Sales Support
Attention to Detail
Product Knowledge
Adaptability
Experience in Commercial Catering or Hospitality Industry

Some tips for your application 🫑

Read the Job Description Carefully: Before you start writing, give the job description a good read. We want to see how your experience aligns with what we're looking for, so make sure you understand the key responsibilities and skills required.

Tailor Your CV: Don’t just send the same CV to everyone! Highlight your customer service experience and any relevant skills that match the role. We love seeing how you can bring value to our team, so make it personal!

Craft a Compelling Cover Letter: A cover letter is your chance to shine! Use it to tell us about your experience as a Customer Experience Executive and why you’re excited about this role. Keep it concise but engaging – we want to know what makes you tick!

Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at ACS Business Performance Ltd

✨Know the Company Inside Out

Before your interview, take some time to research the company and its position in the commercial catering sector. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest.

✨Showcase Your Customer Service Skills

Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult query or built strong relationships with clients, as these are key aspects of the role.

✨Practice Your Communication Style

Since you'll be the first point of contact for customers, practice your phone and email communication. Use clear, friendly language and ensure you can articulate your thoughts well. Consider doing mock interviews with a friend to refine your approach.

✨Be Ready to Discuss Problem-Solving

The role requires a proactive and solution-focused mindset. Prepare to discuss how you've tackled challenges in previous roles, especially in fast-paced environments. Highlight your ability to think on your feet and collaborate with others to find solutions.

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