Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team while managing technical operations and optimising infrastructure.
- Company: Fast-growing tech company transforming real-world infrastructure with smart systems.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Join a collaborative culture focused on innovation and continuous improvement.
- Why this job: Be at the forefront of technology, making a real impact in a dynamic environment.
- Qualifications: 6+ years in IT support and experience leading technical teams.
The predicted salary is between 50000 - 60000 £ per year.
We're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems. This is a player-manager role, ideal for someone who enjoys balancing leadership with hands-on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.
The Role
As TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure. You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.
Key Responsibilities
- Leadership & Team Management
- Lead, mentor, and line manage a team of TechOps engineers
- Set clear expectations, run 1:1s, and drive performance standards
- Define and document workflows, escalation paths, and SOPs
- Own and optimise the service desk/ticketing pipeline
- Report on performance metrics, trends, and improvements
- Monitoring & Device Management
- Own monitoring and alerting systems to proactively identify issues
- Manage lifecycle of IoT and edge devices across multiple sites
- Drive preventative maintenance strategies
- Lead root-cause analysis and post-incident reviews
- Maintain accurate asset inventory and ensure compliance standards
- Infrastructure & Networking
- Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)
- Standardise configurations and maintain documentation
- Troubleshoot end-to-end system workflows across hardware and software
- Act as escalation point for complex technical issues
- Recommend and implement infrastructure improvements
- New Site Onboarding
- Lead technical delivery of new site deployments
- Oversee network design, hardware setup, and system configuration
- Support remote commissioning and technical validation before go-live
What We're Looking For
Experience
- 6+ years in IT support, infrastructure, or technical operations
- Proven experience managing or leading a technical team
- Experience working with distributed systems or multi-site environments
- Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous
Technical Skills
- Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)
- Experience with routers, switches, and firewall
TechOps Lead in Croydon employer: ACS Business Performance Ltd
Contact Detail:
ACS Business Performance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TechOps Lead in Croydon
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Croydon to connect with potential employers and fellow professionals. Don’t be shy; introduce yourself and share your passion for TechOps!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and achievements in technical operations. This gives you a chance to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for interviews by brushing up on common TechOps scenarios. Think about how you’d handle complex issues or lead a team through challenges. We want to see your leadership style and technical know-how in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that TechOps Lead role!
We think you need these skills to ace TechOps Lead in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the TechOps Lead role. Highlight your leadership experience and technical expertise, especially in managing teams and working with distributed systems.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and tackled complex technical challenges in the past. Make it personal and engaging!
Showcase Your Technical Skills: Don’t forget to mention your technical skills in networking and infrastructure management. We want to see your hands-on experience with routers, VPNs, and other relevant technologies that are crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the TechOps Lead position. Plus, it’s super easy!
How to prepare for a job interview at ACS Business Performance Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, IoT, and infrastructure management. Be ready to discuss specific technologies you've worked with and how you've tackled complex issues in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or managed projects. Think about times when you set clear expectations, mentored team members, or improved performance standards. This role is all about balancing leadership with hands-on work, so highlight your experience in both areas.
✨Understand Their Operations
Research the company’s current tech operations and any recent projects they've undertaken. Being able to discuss their infrastructure and suggest improvements will show that you're genuinely interested and proactive about the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical challenges or team dynamics. Practice articulating your thought process and problem-solving strategies, as this will demonstrate your ability to think on your feet and lead effectively.