At a Glance
- Tasks: Lead and develop the enforcement function in a tech-driven parking organisation.
- Company: Dynamic parking and mobility company focused on innovation and compliance.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement.
- Why this job: Make a real impact by ensuring fair and efficient enforcement processes.
- Qualifications: Experience in operational leadership and strong compliance knowledge required.
The predicted salary is between 59576 - 65000 £ per year.
Location: Croydon, UK (Hybrid/Flexible Remote Working)
About the Role
We are looking for an experienced and commercially minded Head of Enforcement to lead and develop our enforcement function within a growing, technology-driven parking and mobility organisation. This is a senior operational leadership role responsible for overseeing enforcement performance, appeals, compliance, debt recovery and legal escalation activities. You'll play a key part in ensuring that enforcement processes are fair, efficient, compliant and commercially effective, while driving continuous improvement across the function. Working closely with senior leadership and cross-functional teams, you'll use data and operational insight to enhance performance, strengthen compliance and deliver excellent outcomes for clients and customers alike.
Key Responsibilities
- Lead, coach and develop the Appeals and Compliance team, providing clear direction, support and ongoing development.
- Monitor workloads, team capacity and resource requirements, making recommendations to ensure operational efficiency.
- Audit team performance against internal standards, quality measures and compliance requirements.
- Ensure enforcement processes remain compliant with current legislation, industry regulations and accredited body standards, implementing updates where required.
- Monitor the performance of Parking Charge Notices (PCNs), analysing trends and identifying opportunities to improve operational performance.
- Identify site-specific or process-related issues that could impact compliance, customer experience or commercial performance.
- Manage relationships with external debt recovery and legal partners, ensuring service levels and performance expectations are achieved.
- Produce regular management reports on enforcement performance, appeals, compliance activity, debt recovery outcomes and legal escalations.
- Collaborate with internal departments.
Head of Enforcement in Croydon employer: ACS Business Performance Ltd
As a leading employer in the engineering sector, we offer our LEV Engineers a dynamic work environment that fosters independence and technical problem-solving. With competitive salaries, comprehensive training, and opportunities for professional growth, our field-based roles allow you to travel across the UK while making a meaningful impact on health and safety standards. Join us to be part of a supportive team that values your expertise and encourages continuous development.
Contact Details:
ACS Business Performance Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Enforcement in Croydon
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We think you need these skills to ace Head of Enforcement in Croydon
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