Credit Control Manager

Credit Control Manager

Steyning Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the credit control team, ensuring timely collections and excellent customer service.
  • Company: Join a growing company in the tenancy rental market with exciting opportunities.
  • Benefits: Competitive salary, career growth, and a supportive work environment.
  • Why this job: Make a real impact in a fast-paced, customer-centric role.
  • Qualifications: Experience in credit control and strong leadership skills required.
  • Other info: Dynamic team atmosphere with a focus on continuous improvement.

The predicted salary is between 36000 - 60000 £ per year.

Credit Control Manager

Would you like to join a growing company with a niche proposition servicing the tenancy rental market, we have carved ourselves a unique spot in a fast-growing market. Having recently joined forces with a major brand, this growth is set to continue as the portfolio of brands and numbers of customers.

The role

The Credit Control Manager will be responsible for overseeing the B2C credit control function, focusing on timely collections, minimizing bad debt, and maintaining excellent customer service standards. Given our focus on individual residential customers, this role requires an individual who understands the nuances of consumer credit management, has exceptional communication skills, and can lead a team in a fast-paced, customer-centric environment.

Key Responsibilities:

B2C Credit Control Management:

  • Oversee the end-to-end credit control process, ensuring timely payments and resolving outstanding debt efficiently.
  • Develop and implement effective B2C credit control policies, procedures, and automated systems to support high-volume accounts.
  • Monitor aged debt, identify high-risk accounts, and take proactive steps to prevent account delinquency, balancing a firm approach with customer empathy.
  • Manage payment plans and arrangements to support customers facing financial difficulties, ensuring compliance with regulatory standards for consumer debt.

Team Leadership:

  • Lead, train, and develop a dedicated credit control team, fostering a customer-first mindset while achieving collection targets.
  • Set and monitor KPIs for the team, ensuring regular performance reviews and addressing areas for improvement.
  • Provide guidance on best practices for managing customer queries, disputes, and challenging conversations.
  • Promote a positive and productive work environment, encouraging collaborative problem-solving and continuous improvement.

Customer Relationship Management:

  • Build and maintain strong relationships with customers to facilitate smooth payment processes, understanding the unique challenges in the B2C sector.
  • Handle escalated cases with sensitivity, ensuring customer satisfaction while protecting the company\’s interests.
  • Engage with customers through multiple channels (email, phone, SMS) and ensure efficient communication regarding outstanding balances, payment options, and account statuses.

Reporting & Analysis:

  • Prepare regular reports on credit control metrics for senior management, including collection rates, outstanding balances, and payment trends.
  • Analyse data to identify trends, potential risk areas, and opportunities for improving the efficiency of collections.
  • Monitor and report on cash flow forecasts specific to the B2C business, making recommendations to enhance cash flow stability and manage risk.
  • Work closely with the finance team to ensure accurate reconciliations and accounting of customer accounts.

Continuous Improvement:

  • Identify and implement process improvements tailored to the B2C environment, including automated payment reminders, self-service options, and customer-friendly payment arrangements.
  • Stay updated on industry best practices and regulatory requirements specific to B2C credit control and debt collection.
  • Collaborate with other departments, including customer service and sales, to ensure alignment on credit policies and enhance the customer experience.

Key Skills and Requirements:

  • Proven experience as a Credit Control Manager or in a senior credit control role, ideally within a B2C environment (company, utilities, or similar consumer-focused industry).
  • Strong knowledge of consumer credit management, debt collection, and compliance with consumer debt regulations.
  • Excellent leadership and team management skills, with experience in motivating and developing a customer-facing team.
  • Strong interpersonal and communication skills, with the ability to handle sensitive situations with empathy and professionalism.
  • Proficiency in Microsoft Office, particularly Excel, and experience with CRM or credit management software.
  • Analytical skills with attention to detail and a proactive approach to problem-solving.
  • Ability to prioritize tasks effectively, work under pressure, and meet deadlines in a high-volume environment.

ACS are recruiting for a Credit Control Manager. If you feel that you have the skills and experience required in this advertisement to be a Credit Control Manager, please submit your CV including an outline of your experience as a Credit Control Manager. It is always a good idea to include a covering letter outlining your experience as a Credit Control Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Credit Control Manager role you desire.

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Credit Control Manager employer: ACS Business Performance Ltd

Join a dynamic and rapidly growing company that is redefining the tenancy rental market. As a Credit Control Manager, you will thrive in a supportive work culture that prioritises employee development and customer satisfaction, with opportunities for continuous improvement and innovation. Enjoy a collaborative environment where your leadership skills will be nurtured, and your contributions will directly impact our success in a fast-paced, customer-centric setting.
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Contact Detail:

ACS Business Performance Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Credit Control Manager

✨Tip Number 1

Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Credit Control Manager role. You never know who might have the inside scoop on job openings!

✨Tip Number 2

Prepare for interviews by practising common questions related to credit control management. Think about how you can showcase your experience with B2C environments and your leadership skills. We want you to shine when it’s your turn to impress!

✨Tip Number 3

Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for opportunities that match your skills as a Credit Control Manager. Tailor your approach to each company to show them why you’re the perfect fit!

✨Tip Number 4

Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and remind them of your key strengths that make you the ideal candidate.

We think you need these skills to ace Credit Control Manager

B2C Credit Control Management
Consumer Credit Management
Debt Collection
Regulatory Compliance
Team Leadership
Customer Relationship Management
Interpersonal Skills
Communication Skills
Microsoft Excel
CRM Software
Analytical Skills
Attention to Detail
Problem-Solving Skills
Time Management
Process Improvement

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Credit Control Manager role. Highlight your experience in B2C credit control and any relevant achievements that showcase your skills in managing collections and customer relationships.

Craft a Compelling Cover Letter: Don’t skip the cover letter! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully led teams and improved credit control processes in the past.

Showcase Your Communication Skills: Since this role requires exceptional communication, make sure your application reflects that. Use clear, concise language and demonstrate your ability to handle sensitive situations with empathy and professionalism.

Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!

How to prepare for a job interview at ACS Business Performance Ltd

✨Know Your Numbers

Before the interview, brush up on key metrics related to credit control. Be ready to discuss your experience with collection rates, outstanding balances, and how you've improved cash flow in previous roles. This shows you understand the financial side of the job and can contribute from day one.

✨Showcase Your Leadership Skills

Prepare examples of how you've led a team in a credit control environment. Highlight specific instances where you motivated your team to meet targets or improved customer service standards. This will demonstrate your ability to lead and develop a team effectively.

✨Empathy is Key

Given the customer-centric nature of this role, think of scenarios where you've handled sensitive situations with customers. Be ready to share how you balanced firm credit control practices with empathy, ensuring customer satisfaction while protecting the company's interests.

✨Stay Updated on Best Practices

Research current trends and regulations in consumer credit management. Being knowledgeable about industry best practices will not only impress your interviewers but also show that you're proactive and committed to continuous improvement in your field.

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