At a Glance
- Tasks: Be the go-to person for customers, booking services and keeping them updated.
- Company: Join a successful main dealership in Peterborough with a supportive team.
- Benefits: Starting salary of £30,400, rising to £31,800, plus uncapped bonuses.
- Other info: Enjoy a stable career with fantastic progression opportunities in a fast-paced environment.
- Why this job: Great chance to kickstart your career in the automotive industry with excellent training.
- Qualifications: Customer-facing experience is essential; motor trade experience is a bonus.
The predicted salary is between 30400 - 31800 £ per year.
£30,400 Basic Salary Rising to £31,800 Upon Accreditation + Uncapped Bonus
Peterborough Permanent / Full Time Working Hours: Monday to Friday, 8:00am – 6:00pm 1 in 4 Saturday Mornings (Rota)
Customer‑Focused Service Advisor Required
Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer‑focused Service Advisor to join their busy Aftersales team. This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast‑paced environment, and wants to build a long‑term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential.
Duties & Responsibilities
- Acting as the main point of contact for customers visiting the Service Department
- Booking vehicles in for servicing, maintenance and repair work
- Keeping customers updated throughout the repair process
- Liaising closely with Workshop Controllers and Technicians
- Preparing estimates and explaining repair requirements
- Upselling additional products, services and repairs where appropriate
- Managing customer queries and ensuring a first‑class customer experience
- Ensuring all documentation and job records are accurately maintained
- Helping the department achieve customer satisfaction and performance targets
Your Background & Skills
- Previous customer‑facing experience is essential
- Motor trade or Service Advisor experience is preferred
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Ability to work efficiently in a busy, fast‑paced environment
- Professional, confident and customer‑focused approach
- Good IT and system skills
- Full UK Driving Licence preferred
What's on Offer?
- £30,400 basic salary
- Increase to £31,800 upon successful accreditation
- Uncapped bonus scheme
- Main dealer training and development
- Excellent career progression opportunities
- Supportive and professional working environment
- Stable, long‑term career with a successful dealership group
This is a fantastic opportunity for an ambitious Service Advisor or customer service professional looking to develop their career within a busy and rewarding dealership environment. Apply today to find out more.
Service Advisor in Peterborough employer: ACS Automotive
Join a thriving main dealership in Peterborough, where we prioritise a customer-focused approach and offer a supportive work environment. With competitive salaries, uncapped bonuses, and excellent training opportunities, we are committed to your professional growth and long-term career success in the automotive industry. Experience a dynamic workplace that values teamwork and customer satisfaction, making it an ideal place for ambitious individuals to flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Peterborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the automotive industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute as a Service Advisor.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Service Advisor. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Advisor in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any customer-facing experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your background makes you a perfect fit for the role. Let us know what excites you about joining our team!
Show Off Your Communication Skills:As a Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. We love candidates who can engage with customers and keep them informed throughout the process.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep track of your application. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at ACS Automotive
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with common automotive terms and processes, as well as the specific services offered by the dealership. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to provide a first-class experience.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses more effectively. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.
