Parts Advisor
Location: Norwich
Salary: £27,000 – £29,000 (OTE £30,000 – £32,000, depending on experience)
Hours: 42.5 hours per week, Monday to Friday + 1 Saturday morning per month (paid as overtime)
About the Role: We are currently seeking a motivated and experienced Parts Advisor to join our team based in Norwich. This is a fantastic opportunity for someone with a passion for automotive parts and customer service to play a key role in supporting both the workshop and retail operations.
Key Responsibilities:
- Handling parts enquiries in person, over the phone, and via email
- Identifying, sourcing, and supplying correct parts for customers and workshop technicians
- Maintaining stock levels, placing orders, and managing incoming deliveries
- Ensuring all parts are billed accurately and efficiently
- Building strong relationships with trade and retail customers
- Keeping the parts department clean, tidy, and well-organised
- Assisting with stock checks and inventory control
- Using dealer management systems to process orders and track stock
What We're Looking For:
- Previous experience in a Parts Advisor role within the motor trade (franchise dealership experience desirable)
- Good working knowledge of parts systems and processes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to work well under pressure and as part of a team
- IT literate – experience with systems such as Kerridge or similar is an advantage
- A proactive and professional attitude
Benefits:
- Competitive basic salary of £27,000 – £29,000 (dependent on experience)
- On-target earnings of £30,000 – £32,000
- Paid overtime for Saturday morning shifts (1 per month)
- Ongoing training and development
- Supportive team environment
- Opportunity to work with a well-established business
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Parts Advisor in Norwich employer: ACS Automotive
Join a well-established automotive business that values its employees and fosters a supportive work culture. As a Service Advisor, you'll benefit from a competitive salary, generous bonus potential, and opportunities for professional growth within a dynamic team. With a focus on customer satisfaction and a commitment to employee development, this role offers a rewarding career path in a thriving environment.
