At a Glance
- Tasks: Welcome customers and manage their service needs with a friendly approach.
- Company: Join a well-established automotive business with a strong team culture.
- Benefits: Competitive salary, bonus potential, company car, and generous leave.
- Other info: Opportunity for career growth in a busy workshop setting.
- Why this job: Make a real difference in customer satisfaction and enjoy a dynamic work environment.
- Qualifications: 1+ years as a Service Advisor with excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
- Service Advisor
- £31,000 – £34,000 Basic Salary DOE | Up to £6,500 Bonus
- Permanent | Full Time
- Monday – Friday: 8:00am – 5:30pm
- 1 in 3 Saturdays: 8:00am – 1:00pm
- Our client, a busy and well-established automotive business, is looking for an experienced
Service Advisor to join their Aftersales team.
This is an excellent opportunity for a customer-focused Service Advisor looking for a new challenge, with a competitive basic salary and a strong bonus package.
Duties & Responsibilities
- Welcoming customers and providing a professional and friendly service.
- Booking vehicles into the workshop and accurately recording customer requirements.
- Managing customer expectations throughout the service and repair process.
- Liaising closely with Technicians and Workshop Control.
- Keeping customers updated on the progress of their vehicle.
- Discussing additional work and repair requirements with customers.
- Obtaining authorisation for additional work where required.
- Preparing and explaining invoices on completion of work.
- Maintaining accurate customer records and updating relevant systems.
- Delivering excellent customer satisfaction and encouraging repeat business.
- Your Background & Skills
- Minimum 1 year's experience as a Service Advisor.
- Previous automotive Aftersales experience is essential.
- Pinnacle DMS experience is highly desirable.
- Excellent communication and customer service skills.
- Strong organisational and administration skills.
- Confident dealing with customers both face-to-face and over the telephone.
- Ability to work effectively in a busy workshop environment.
- Professional, positive and customer-focused approach.
What's on Offer?
- Up to £6,500 bonus
- Monday to Friday, 8:00am – 5:30pm
- Company car available after 6 months.
- Workplace pension.
- 28 days' annual leave, increasing to 30 days after 2 years' service.
- Opportunity to join an established Aftersales operation.
If you're an experienced Service Advisor with a strong customer focus and ideally Pinnacle DMS experience, we'd love to hear from you.
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Service Advisor in Leatherhead employer: ACS Automotive
Join a well-established automotive business that values its employees and fosters a supportive work culture. As a Service Advisor, you'll benefit from a competitive salary, generous bonus potential, and opportunities for professional growth within a dynamic team. With a focus on customer satisfaction and a commitment to employee development, this role offers a rewarding career path in a thriving environment.
