At a Glance
- Tasks: Be the go-to person for customers, managing their service and repair needs.
- Company: Join a busy and successful main dealership with a supportive team.
- Benefits: Competitive salary, bonus opportunities, and ongoing training for career growth.
- Other info: Great chance for long-term career progression in a thriving business.
- Why this job: Make a real impact by delivering exceptional customer service in a fast-paced environment.
- Qualifications: 3 years' experience as a Service Advisor and strong customer service skills.
The predicted salary is between 30000 - 30000 £ per year.
Our client, a busy and successful main dealership, is looking to recruit an experienced Service Advisor to join their Aftersales team. This is an excellent opportunity for a customer‑focused automotive professional who enjoys delivering outstanding service, building strong customer relationships, and working within a fast‑paced dealership environment.
What's on Offer?
- £30,000 Basic Salary
- £38,400 OTE (£8,400 Bonus at 100% Performance)
- Established and successful Aftersales department
- Ongoing training and development opportunities
- Long‑term career progression within a growing business
Duties & Responsibilities
- Acting as the main point of contact for customers throughout the service and repair process.
- Booking vehicles into the workshop for servicing, maintenance and repair work.
- Keeping customers updated on vehicle progress and managing expectations.
- Liaising closely with Technicians and Workshop Control to ensure efficient workflow.
- Preparing estimates, service documentation and invoices.
- Identifying opportunities for additional repair work and upselling where appropriate.
- Delivering exceptional customer service to encourage repeat business and customer loyalty.
- Ensuring all administration is completed accurately and efficiently.
Your Background & Skills
- Minimum 3 years' experience as a Service Advisor within the motor trade.
- Strong customer service and relationship‑building skills.
- Excellent communication and organisational abilities.
- Ability to work effectively in a busy, target‑driven environment.
- Professional, positive and customer‑focused approach.
- Strong attention to detail and administration skills.
- Full UK Driving Licence preferred.
Why Apply?
- Competitive basic salary and achievable bonus structure.
- Join a busy and established dealership operation.
- Work alongside an experienced and supportive Aftersales team.
- Genuine opportunity for long‑term career development.
If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you. Apply today with your CV for immediate consideration.
Service Advisor in Bury St Edmunds employer: ACS Automotive
Join a thriving main dealership as a Service Advisor, where you will be part of a dynamic Aftersales team dedicated to delivering exceptional customer service. With a competitive salary and bonus structure, ongoing training, and clear pathways for career progression, this role offers a rewarding opportunity in a fast-paced environment that values your professional growth and customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Bury St Edmunds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACS Automotive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACS Automotive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACS Automotive:Your cover letter is your chance to shine! Tell us why you want to work at ACS Automotive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACS Automotive!
How to prepare for a job interview at ACS Automotive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
