At a Glance
- Tasks: Lead a team of Service Advisors and enhance customer experiences in a busy dealership.
- Company: Dynamic automotive dealership with a focus on customer satisfaction.
- Benefits: Competitive salary with OTE, career progression, and a supportive work environment.
- Other info: Join a vibrant team and enjoy opportunities for continuous improvement and growth.
- Why this job: Step up your career in the motor trade and make a real impact on customer service.
- Qualifications: 4+ years as a Service Advisor in a main dealership and strong leadership skills.
The predicted salary is between 36000 - 36000 £ per year.
£36,000 basic salary with £50,000 OTE
Coulsdon, Surrey
Permanent, Full Time
Monday to Friday (08:00 – 18:00)
1 in 3 Saturdays (08:00 – 14:00)
Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up into an Assistant Service Manager role. If you hold over 4 years’ worth of relevant experience and you’re looking for the next step in your career – this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities
- As an Assistant Service Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Leading and developing a team of Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
Your background & skill
- Proven experience as a Service Advisor or higher in a car main dealership.
- Ability to lead from the front in a busy, pressured environment is essential.
- Automotive dealership skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
Assistant Service Manager employer: ACS Automotive
Join a dynamic team in Coulsdon, Surrey, where your expertise as an Assistant Service Manager will be valued and rewarded. With a competitive salary and the opportunity to lead a dedicated team, you'll thrive in a supportive work culture that prioritises employee growth and development. Enjoy a fulfilling career in the Motor Trade, where your contributions directly enhance customer satisfaction and drive operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for an Assistant Service Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills. Think of examples where you've successfully led a team or resolved customer complaints. This will show potential employers that you’re ready to take charge!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. When you find a role that excites you, apply through our website to streamline the process and increase your chances of landing that job!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in the motor trade, especially any leadership roles. We want to see how your background as a Service Advisor prepares you for the Assistant Service Manager position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven customer satisfaction and led teams in the past.
Showcase Your Skills:Don’t forget to mention your interpersonal and organisational skills. We’re looking for someone who can handle customer complaints with professionalism and lead a team effectively, so make sure these skills stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at ACS Automotive
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific dealership's services. Familiarise yourself with common customer complaints and how to handle them, as well as the key performance indicators (KPIs) that matter in this role.
✨Show Leadership Skills
As an Assistant Service Manager, you'll be leading a team. Prepare examples from your past experience where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and drive performance.
✨Customer Care is Key
Be ready to discuss how you would enhance customer satisfaction and handle escalations. Think of specific strategies you've used in the past to improve customer experiences and how you can apply them in this new role.
✨Dress to Impress
First impressions count! Make sure you present yourself well. Dress smartly and professionally, as this reflects your understanding of the role and the environment you'll be working in. It shows you take the opportunity seriously.
