At a Glance
- Tasks: Welcome customers, manage bookings, and ensure top-notch service in a busy dealership.
- Company: Join a thriving main dealership with a strong customer base.
- Benefits: Competitive salary, uncapped earnings, and potential for shorter hours.
- Other info: Opportunity to grow within an established team and handle multiple customers.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience as a Service Advisor in a dealership and strong communication skills.
Service Advisor £31,000 – £32,000 Basic Salary | £38,000 OTE + Uncapped Permanent | Full Time Monday to
Friday: 8:00am – 6:00pm 1 in 3 Saturdays: 8:30am – 12:30pm Our client, a busy main dealership, is looking for an experienced Service Advisor to join their established Aftersales team.
The department currently has two Service Advisors and is looking to appoint a third.
With the team handling approximately 20–22 customers per day, this is an excellent opportunity for an experienced Service Advisor who is comfortable working in a fast-paced dealership environment.
Duties & Responsibilities
- Welcoming customers and providing a professional and efficient service.
- Booking vehicles into the workshop and accurately recording customer requirements.
- Managing customer expectations throughout the service and repair process.
- Liaising closely with Technicians and Workshop Control.
- Providing customers with regular updates on the progress of their vehicle.
- Identifying additional work and discussing repair requirements with customers.
- Preparing and explaining invoices to customers.
- Maximising customer satisfaction and encouraging repeat business.
- Ensuring all relevant systems and customer records are kept accurately updated. Your Background & Skills
- Previous Service Advisor experience within a main dealership is essential.
- Experience working within a busy Aftersales environment.
- Strong customer service and communication skills.
- Excellent organisation and attention to detail.
- Confident discussing technical information and additional repair work with customers.
- Kerridge RTC experience is preferred.
- Service Doc experience is advantageous.
- Ability to work effectively under pressure and manage multiple customers simultaneously.
- Professional, customer-focused and commercially aware approach. What's on Offer?
- £38,000 OTE + uncapped earning potential
- Monday to Friday, 8:00am – 6:00pm
- 1 in 3 Saturday mornings, 8:30am – 12:30pm
- Potential for revised, shorter working hours in the future.
- Join an established team with a strong customer base.
- Opportunity to become the third Service Advisor within the department.
If you're an experienced main dealership Service Advisor looking for your next opportunity, we'd love to hear from you.
Apply today with your CV for immediate consideration
Service Advisor in West Thurrock employer: ACS Automotive Recruitment
ACS Automotive Recruitment is an exceptional employer, offering a dynamic and supportive work environment in Newbury for Car Sales Executives. With a strong focus on employee development through extensive training and a lucrative commission structure, team members are empowered to achieve their sales targets while enjoying a rewarding career path. The company fosters a culture of collaboration and excellence, making it an ideal place for those seeking meaningful employment in the automotive industry.
Contact Details:
ACS Automotive Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in West Thurrock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACS Automotive Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACS Automotive Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in West Thurrock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACS Automotive Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ACS Automotive Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACS Automotive Recruitment!
How to prepare for a job interview at ACS Automotive Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
