At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and achieve budget targets.
- Company: Join a reputable automotive dealer with a commitment to excellence.
- Benefits: Competitive salary, performance bonuses, and opportunities for career advancement.
- Other info: Exciting environment with potential for personal and professional growth.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience as a Service Manager and strong team management skills required.
The predicted salary is between 50000 - 50000 € per year.
A fantastic opportunity has arisen for an experienced Service Manager! The successful candidate will join a hardworking team, committed to providing top-notch service to their valued customers. If you are passionate about furthering your automotive career and would like to find out some more information – please apply today!
Duties & Responsibilities of a Service Manager:
- Ensuring budget targets are achieved.
- Managing a team of Technicians, Workshop Controllers, Warranty Administrators and Service Advisors, ensuring all staff have a development and training schedule and that they are all trained on service and customer facing systems to a competent level.
- Carrying out daily audit checks on job cards ensuring accuracy of all information and reporting and resolving any issues.
- Ensuring KPI’s are achieved.
- Maintaining a high level of efficiency in ensuring all response times to bookings, calls, return calls, authority requests, paperwork requests and any element of the daily role that requires work to be completed to an internal or external deadline.
- Ensuring all warranty claims are registered and followed up for payment.
- Carrying out weekly/monthly performance reviews and departmental meetings.
- Understanding budgets and monthly accounts.
Your Background & Skill:
- Proven experience working as a Service Manager/Aftersales Manager within a busy main dealer is essential.
- Previous experience managing a team.
- Technical skills are advantageous but not essential.
- Well-presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships (which lead to customer loyalty and referrals).
- Excellent communication skills.
If you know someone who would be a great fit for one of our job openings, refer them to us! And the best part? If they get hired, we’ll pay you for the recommendation. It’s a win-win situation for everyone involved. So spread the word and help us find the perfect candidate!
For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
Service Manager in Tonbridge employer: ACS Automotive Recruitment
Join a dynamic team in Tunbridge Wells as a Service Manager, where your expertise will be valued and rewarded with a competitive salary and bonus structure. Our company fosters a supportive work culture that prioritises employee development, offering ample opportunities for training and career progression within the automotive industry. Experience a fulfilling career in a vibrant location, surrounded by a dedicated team committed to delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them that you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and customer service. We want you to feel confident and ready to showcase your skills when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Manager in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and achieving budget targets, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved efficiency or customer satisfaction in previous roles. This will help us see the impact you've made in your past positions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you’re excited about this opportunity. We love seeing genuine enthusiasm, so let your personality come through!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at ACS Automotive Recruitment
✨Know Your Numbers
As a Service Manager, you'll need to be familiar with budget targets and KPIs. Brush up on your financial knowledge and be ready to discuss how you've achieved or exceeded these in past roles. This shows you understand the business side of things.
✨Team Management Insights
Since you'll be managing a team, think about your leadership style and be prepared to share examples of how you've developed your team members. Highlight any training schedules you've implemented and how they improved performance.
✨Customer Relationships Matter
Building rapport is key in this role. Prepare to talk about specific instances where you've created lasting relationships with customers. Share how these relationships led to loyalty and referrals, as this will demonstrate your customer service skills.
✨Be Ready for Technical Questions
While technical skills aren't essential, having a basic understanding can set you apart. Brush up on common automotive terms and processes, and be ready to discuss how you’ve handled technical issues in the past, even if it’s not your primary focus.
