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- Tasks: Manage warranty processes for commercial vehicles and ensure accurate claim submissions.
- Company: Growing aftersales operation in Southwater, West Sussex.
- Benefits: Competitive salary, 25 days holiday, early finish Fridays, and career development opportunities.
- Why this job: Join a stable team where your expertise and attention to detail are valued.
- Qualifications: 2+ years as a Warranty Administrator in the commercial vehicle sector.
- Other info: Dynamic role with a focus on compliance and performance metrics.
An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex. This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You’ll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery — while delivering a high level of service to both internal teams and customers.
Key Responsibilities
- Receive, review, and process warranty claims from workshop and aftersales teams
- Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
- Submit warranty claims and monitor progress through manufacturer portals
- Follow up on delayed or rejected claims, providing supporting evidence where required
- Communicate clearly with internal stakeholders regarding claim status and expectations
- Coordinate warranty-related repairs and replacement parts with suppliers and vendors
- Maintain accurate records of warranty parts, paperwork, and approvals
- Monitor manufacturer recalls and warranty policy updates
- Carry out warranty audits to ensure compliance and reduce rejection rates
- Track warranty financial performance, recovery values, and claim turnaround times
- Process internal jobs including documentation, retail quotations, and invoicing
- Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
- Work closely with Workshop, Parts, Aftersales Management, and Finance teams
- Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance.
Your Background & Skillset
- Minimum 2 years’ experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
- Strong understanding of manufacturer warranty processes and procedures
- Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
- Confident using Office 365 and web-based warranty portals
- Strong analytical and problem-solving skills
- Excellent organisational skills and attention to detail
- Professional communication skills with internal teams and external manufacturers
What’s in it for you?
- £28,000 – £30,000 basic salary (depending on experience)
- Monday to Friday working pattern with early finish every Friday
- 25 days holiday plus bank holidays
- Workplace pension scheme
- Statutory sick pay
- Employee benefits portal
- Stable, long-term role within a growing aftersales operation
- Opportunity to develop your career within the commercial vehicle sector
Apply today to join a specialist aftersales operation as a Warranty Administrator, where accuracy, expertise, and attention to detail are truly valued.
Warranty Administrator in Southwater employer: ACS Automotive Recruitment
Contact Detail:
ACS Automotive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator in Southwater
✨Tip Number 1
Network like a pro! Reach out to people in the commercial vehicle sector, especially those who work in warranty administration. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of warranty processes and manufacturer guidelines. We want you to show off your expertise and confidence when discussing how you can manage claims and improve recovery values.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Warranty Administrator in Southwater
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Warranty Administrator, especially in the commercial vehicle or PSV sector. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of warranty processes and how you can contribute to our team’s success. Keep it friendly and professional!
Showcase Your Skills: Don’t forget to highlight your analytical and problem-solving skills in your application. We love candidates who can demonstrate their attention to detail and organisational abilities, so give us examples of how you've used these skills in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ACS Automotive Recruitment
✨Know Your Warranty Processes
Make sure you brush up on the warranty processes specific to commercial vehicles and PSVs. Familiarise yourself with common manufacturer guidelines and claim submission procedures, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used your analytical skills in previous roles. Think of specific examples where you’ve solved problems or improved processes related to warranty claims. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Communicate Clearly
Since the role involves liaising with various internal teams and external manufacturers, practice articulating your thoughts clearly. You might even want to role-play some scenarios with a friend to ensure you can communicate your ideas confidently during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the company culture, team dynamics, or specific challenges they face in warranty management. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
