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- Tasks: Manage customer interactions and ensure smooth vehicle repair processes.
- Company: Busy independent bodyshop in Southend-on-Sea with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and opportunities for progression.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in a bodyshop environment and strong customer service skills.
- Other info: Fast-paced environment with potential for career growth.
The predicted salary is between 26000 - 30000 £ per year.
Our client, a busy independent bodyshop in Southend-on-Sea, is looking for a confident and customer-focused Bodyshop Advisor to take ownership of all front-of-house duties. This role must be filled by someone from a bodyshop environment, either an experienced Bodyshop Advisor or someone currently working as a trainee Estimator / VDA-type role who understands accident repair processes and customer handling. If you enjoy dealing with customers, understand bodyshop workflows, and want a role with responsibility and progression — this is an excellent opportunity.
Duties & Responsibilities
- Managing all front-of-house and customer-facing activity within the bodyshop
- Handling customer enquiries, booking vehicles in and providing regular repair updates
- Liaising with technicians, estimators, and insurers to track job progress
- Assisting with estimates, repair authorisations, and basic invoicing
- Ensuring a smooth customer journey from drop-off to collection
- Delivering high levels of customer service in a busy repair environment
Your Background & Skills
- Previous experience within a bodyshop environment is essential
- Suitable experience includes: Bodyshop Advisor, Trainee Estimator / VDA, Accident repair customer service roles
- Strong understanding of accident repair processes and vehicle damage
- Confident communicator with excellent customer-handling skills
- Organised, professional, and able to manage a busy front-of-house workload
Bodyshop Advisor in Southend-on-Sea employer: ACS Automotive Recruitment
Contact Detail:
ACS Automotive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Advisor in Southend-on-Sea
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in the bodyshop environment makes you the ideal candidate for the Bodyshop Advisor role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with potential employers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Bodyshop Advisor in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the bodyshop environment. We want to see how your background as a Bodyshop Advisor or Trainee Estimator aligns with the role. Use keywords from the job description to catch our eye!
Show Off Your Customer Skills: Since this role is all about customer interaction, let us know about your customer service experience. Share specific examples of how you've handled enquiries and provided updates in previous roles. We love a good story!
Be Organised: Demonstrate your organisational skills in your application. Mention how you manage busy workloads and ensure smooth operations. We’re looking for someone who can juggle tasks like a pro, so show us you can do just that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ACS Automotive Recruitment
✨Know Your Bodyshop Basics
Make sure you brush up on your knowledge of accident repair processes and bodyshop workflows. Being able to discuss these topics confidently will show that you understand the role and can handle customer queries effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about how you managed difficult situations or provided exceptional support, as this is crucial for a Bodyshop Advisor role.
✨Practice Your Communication
Since this role requires liaising with technicians, estimators, and insurers, practice clear and concise communication. You might even want to role-play common scenarios with a friend to get comfortable with the language and terminology used in the industry.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage a busy workload. Share specific strategies or tools you use to stay organised, as this will reassure the interviewers that you can handle the front-of-house responsibilities effectively.
