At a Glance
- Tasks: Lead a dynamic team to deliver exceptional automotive service and achieve budget targets.
- Company: Join a reputable automotive dealer known for its commitment to customer satisfaction.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on training and career advancement.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience as a Service Manager and strong team management skills required.
The predicted salary is between 40000 - 45000 € per year.
A fantastic opportunity has arisen for an experienced Service Manager! The successful candidate will join a hardworking team, committed to providing top-notch service to their valued customers. If you are passionate about furthering your automotive career and would like to find out some more information, apply today.
Duties & Responsibilities:
- Ensuring budget targets are achieved.
- Managing a team of Technicians, Workshop Controllers, Warranty Administrators and Service Advisors, ensuring all staff have a development and training schedule and that they are all trained on service and customer facing systems to a competent level.
- Carrying out daily audit checks on job cards ensuring accuracy of all information and reporting and resolving any issues.
- Ensuring KPI's are achieved.
- Maintaining a high level of efficiency in ensuring all response times to bookings, calls, return calls, authority requests, paperwork requests and any element of the daily role that requires work to be completed to an internal or external deadline.
- Ensuring all warranty claims are registered and followed up for payment.
- Carrying out weekly/monthly performance reviews and departmental meetings.
- Understanding budgets and monthly accounts.
Background & Skills:
- Proven experience working as a Service Manager/Aftersales Manager within a busy main dealer is essential.
- Previous experience managing a team.
- Technical skills are advantageous but not essential.
- Well-presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships (which lead to customer loyalty and referrals).
- Excellent communication skills.
Service Manager employer: ACS Automotive Recruitment
Join a dynamic team in Tunbridge Wells as a Service Manager, where your expertise will be valued and rewarded with a competitive salary and bonus structure. Our company fosters a supportive work culture that prioritises employee development, offering tailored training schedules to enhance your skills and career progression. With a commitment to excellence in customer service, you'll thrive in an environment that encourages collaboration and innovation, making it an ideal place for passionate automotive professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success. Tailor your answers to reflect their goals!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your experience managing teams and achieving KPIs, which are crucial for the Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and achieving budget targets, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and how you can contribute to our hardworking team. Don’t forget to mention any relevant achievements that demonstrate your ability to lead and improve service delivery.
Showcase Your Interpersonal Skills:Since building rapport with customers is crucial, make sure to highlight your excellent communication and organisational skills in your application. We love candidates who can create lasting relationships and foster customer loyalty!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at ACS Automotive Recruitment
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the Service Manager role. Brush up on budget management and how to achieve targets, as this will show your potential employer that you understand the financial side of the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about specific situations where you’ve developed staff or resolved conflicts. This will demonstrate your ability to lead and motivate a team effectively.
✨Customer-Centric Mindset
Be ready to discuss how you build rapport with customers and ensure their loyalty. Share stories that highlight your interpersonal skills and how you’ve handled customer complaints or feedback in a positive way.
✨Technical Know-How
While technical skills aren’t essential, having a basic understanding of automotive systems can set you apart. Brush up on common service and repair processes so you can engage in meaningful conversations about the technical aspects of the role.
