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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth service experience from start to finish.
- Company: Join a leading car dealership in Norwich with a vibrant team atmosphere.
- Benefits: Earn up to £30,000 plus bonuses, with training and career growth opportunities.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic environment.
- Qualifications: Experience in a car dealership and strong communication skills are essential.
- Other info: Full-time role with Monday to Friday hours and occasional Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Service Advisor – Main Dealership
Location: Warrington
Salary: Circa £28,600 basic + overtime + bonus
OTE: £800-£1,200 per month
Working Hours: 45 hours Monday to Friday; Saturday mornings on rota (currently 1 in 4, paid overtime)
Job Type: Full-time | Permanent
We\’re recruiting on behalf of a busy main dealership in Warrington that is expanding its Aftersales team and looking to appoint two experienced Service Advisors. You\’ll be joining a well-structured department consisting of Service Advisors, Service Administration, and a Service Manager, working in a fast-paced, customer-focused environment with multiple bonus opportunities available every month.
The Role
As a Service Advisor, you\’ll be the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle handover.
Key Responsibilities
- Meet and greet service customers
- Manage bookings, job cards, and workshop liaison
- Keep customers updated on vehicle progress and costs
- Upsell service plans, tyres, alignment, and additional work
- Deliver excellent customer service to maximise feedback scores
- Ensure accurate administration and invoicing
Requirements
- Previous experience as a Service Advisor within a main dealership environment
- Strong communication and customer-facing skills
- Confident upselling and working to targets
- Organised with good IT and DMS experience
- Full UK Driving Licence
What\’s on Offer
- Circa £28,600 basic salary
- Paid overtime for weekend work
- Realistic bonus of £800-£1,200 per month
- Multiple bonus gateways (customer feedback, labour sales, service plans, tyres, alignment)
- Stable, well-managed Aftersales department
- Long-term career progression opportunities
Apply today to join a well-established main dealership in Warrington where your experience will be valued, your earning potential is realistic, and you\’ll have the opportunity to build a long-term career within a supportive Aftersales team
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Service Advisor employer: ACS Automotive Recruitment
Contact Detail:
ACS Automotive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at car dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any relevant experience.
✨Tip Number 3
Stay updated on industry trends! Knowing what's happening in the automotive world can give you an edge during interviews. It shows you're passionate and informed, which is super attractive to employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead of the competition. Don’t miss out on your dream job!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor or in the motor trade. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service and upselling abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our dealership. We love seeing enthusiasm, so let us know why you want to join our team in Norwich!
Show Off Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to connect with customers and keep them informed. We want to see examples of how you've excelled in this area before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ACS Automotive Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the car dealership environment and the role of a Service Advisor. Familiarise yourself with common service plans, products, and accessories that you might be upselling. This will show your potential employer that you're not just interested in the job, but that you understand it too.
✨Practice Your People Skills
As a Service Advisor, you'll be the face of the dealership, so strong communication skills are a must. Practice how you would greet customers, manage their expectations, and keep them updated on their vehicle's progress. Role-playing with a friend can help you feel more confident and prepared.
✨Showcase Your Organisational Skills
Since you'll be managing bookings and workshop scheduling, it's important to demonstrate your organisational abilities. Bring examples of how you've successfully managed multiple tasks in previous roles. You could even prepare a mock schedule to show how you would handle a busy day at the dealership.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions for your interviewer. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're genuinely interested in the position and helps you assess if the dealership is the right fit for you.
