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For Companies At a Glance
- Tasks: Assist customers with vehicle queries and manage service bookings.
- Company: Join a leading motor trade dealer group in Bury St Edmunds.
- Benefits: Enjoy a competitive salary, bonus potential, and a supportive team environment.
- Why this job: Be part of a dynamic team where your skills make a real impact on customer satisfaction.
- Qualifications: Minimum one year experience as a Service Advisor in a dealership is required.
- Other info: Full-time role with Monday to Friday hours and occasional Saturday shifts.
The predicted salary is between 28000 - 29500 £ per year.
Prestige Service Advisor
£30k – £32k basic with £6k bonus
Tonbridge
Permanent/Full Time
Working Hours: Monday to Friday (8 – 6pm) / 1 in 3 Saturdays (8.30am – 12.30pm)
Benefits: Car available after 6 months; Pension Scheme; 28 days annual leave
Our client, a Motor Trade main dealer group in the TN Postcode area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!
Duties & Responsibilities
- Advising on technical queries or issues.
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
- Booking vehicles into the department for work to be carried out.
- Informing customers of the progress of their vehicle.
- Cross selling customer repairs and parts.
- Finalising the invoice on completion of required work.
Your Background & Skill
- Proven experience working in a dealership, as a Service Advisor (1 year minimum).
- Pinnacle DMS knowledge is desirable, but not essential.
- Technical skills and experience are essential.
- Well‑presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
- Excellent communication skills.
For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy
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Prestige Service Advisor employer: ACS Automotive Recruitment
Contact Detail:
ACS Automotive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prestige Service Advisor
✨Tip Number 1
Make sure to research the dealership and its services thoroughly. Understanding their specific offerings and customer base will help you tailor your conversations and demonstrate your genuine interest during any interactions.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can give you an edge when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your technical knowledge during interviews. Be ready to discuss common issues that customers face and how you would address them, as this will highlight your expertise and problem-solving skills.
✨Tip Number 4
Practice your communication skills by engaging in mock conversations. Being able to convey information clearly and professionally is crucial for a Service Advisor, so honing this skill will make you stand out.
We think you need these skills to ace Prestige Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, particularly in a dealership setting. Emphasise your technical skills and any relevant achievements that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and your ability to build rapport with customers. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Experience: In your application, clearly outline your previous roles and responsibilities that align with the duties of a Prestige Service Advisor. Focus on your experience in booking vehicles, informing customers, and finalising invoices.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that illustrates your communication style. You could mention any training or experiences that have enhanced your communication abilities.
How to prepare for a job interview at ACS Automotive Recruitment
✨Showcase Your Technical Knowledge
As a Prestige Service Advisor, it's crucial to demonstrate your technical skills during the interview. Be prepared to discuss specific technical queries or issues you've handled in the past, as this will show your expertise and confidence in the role.
✨Emphasise Customer Service Skills
Highlight your experience in dealing with customers professionally and courteously. Share examples of how you've built rapport and created lasting relationships, as this is key to portraying a positive first impression in the service department.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios where you might need to book a vehicle in for work or inform a customer about their vehicle's progress. Practising these scenarios can help you feel more comfortable and showcase your interpersonal skills effectively.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Make sure to dress smartly and present yourself well for the interview. This not only reflects your professionalism but also aligns with the expectations of a prestigious service environment.
