At a Glance
- Tasks: Be the go-to person for customers, booking services and keeping them updated.
- Company: Join a successful main dealership in Peterborough with a supportive team.
- Benefits: Earn a competitive salary with uncapped bonuses and excellent training.
- Other info: Enjoy a stable, long-term career in a fast-paced environment.
- Why this job: Kickstart your career in the automotive industry with great progression opportunities.
- Qualifications: Customer service experience is essential; motor trade experience is a plus.
The predicted salary is between 30400 - 31800 £ per year.
£30,400 Basic Salary Rising to £31,800 Upon Accreditation + Uncapped Bonus
Peterborough Permanent / Full Time
Working Hours: Monday to Friday, 8:00am - 6:00pm, 1 in 4 Saturday Mornings (Rota)
Customer-Focused Service Advisor Required
Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer-focused Service Advisor to join their busy Aftersales team. This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential.
Duties & Responsibilities
- Acting as the main point of contact for customers visiting the Service Department
- Booking vehicles in for servicing, maintenance and repair work
- Keeping customers updated throughout the repair process
- Liaising closely with Workshop Controllers and Technicians
- Preparing estimates and explaining repair requirements
- Upselling additional products, services and repairs where appropriate
- Managing customer queries and ensuring a first-class customer experience
- Ensuring all documentation and job records are accurately maintained
- Helping the department achieve customer satisfaction and performance targets
Your Background & Skills
- Previous customer-facing experience is essential
- Motor trade or Service Advisor experience is preferred
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Ability to work efficiently in a busy, fast-paced environment
- Professional, confident and customer-focused approach
- Good IT and system skills
- Full UK Driving Licence preferred
What's on Offer?
- £30,400 basic salary
- Increase to £31,800 upon successful accreditation
- Uncapped bonus scheme
- Main dealer training and development
- Excellent career progression opportunities
- Supportive and professional working environment
- Stable, long-term career with a successful dealership group
This is a fantastic opportunity for an ambitious Service Advisor or customer service professional looking to develop their career within a busy and rewarding dealership environment. Apply today to find out more.
Service Advisor in Peterborough employer: ACS Automotive Recruitment
Join a thriving main dealership in Peterborough, where we prioritise customer satisfaction and professional growth. As a Service Advisor, you'll benefit from a competitive salary with uncapped bonuses, comprehensive training, and a supportive work culture that fosters career advancement in the automotive industry. This is an ideal environment for those eager to excel and make a meaningful impact in their roles.
Contact Details:
ACS Automotive Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACS Automotive Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACS Automotive Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACS Automotive Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ACS Automotive Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACS Automotive Recruitment!
How to prepare for a job interview at ACS Automotive Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
