At a Glance
- Tasks: Lead a busy aftersales team and ensure top-notch customer service.
- Company: Dynamic dealership in Maidstone with a focus on growth and support.
- Benefits: £35,000 salary, bonus schemes, and paid Saturday overtime.
- Other info: Great career progression opportunities in a supportive team.
- Why this job: Step into a leadership role and make a real impact in a thriving environment.
- Qualifications: Experience in automotive aftersales and strong leadership skills.
£35,000 Basic Salary + Bonus Schemes
Maidstone
Permanent / Full Time
Working Hours:
- Monday to Friday: 8:00am – 6:00pm
- 1 in 2 Saturdays: 8:00am – 1:00pm (paid in addition to basic salary)
Join a Busy Aftersales Department
We’re currently recruiting for an experienced and ambitious Service Supervisor to join a successful dealership in the Maidstone area. This is an excellent opportunity for someone with strong aftersales or service reception experience who is looking to step into a leadership role within a busy and professional service department. You’ll play a key role in supporting the day-to-day running of the aftersales operation, ensuring excellent customer service, smooth workshop flow and strong team performance.
The Role
- Supporting the daily operation of the service department
- Supervising and supporting the front-of-house aftersales team
- Ensuring high levels of customer satisfaction and service standards
- Assisting with workshop loading and job allocation
- Handling customer queries and resolving issues professionally
- Supporting departmental performance, upselling and KPI achievement
- Working closely with senior management on operational improvements
- Maintaining strong manufacturer and company process standards
What We’re Looking For
- Previous experience within an automotive aftersales environment
- Experience as a Service Advisor, Senior Service Advisor or Service Supervisor preferred
- Strong leadership and organisational skills
- Excellent customer service and communication ability
- Professional, proactive and team-focused approach
- Ability to work efficiently within a fast-paced department
- Full UK Driving Licence preferred
What’s On Offer
- £35,000 basic salary
- Departmental bonus scheme
- Customer satisfaction bonus scheme
- Upsell bonus scheme
- Saturday overtime paid in addition to salary
- Excellent progression opportunities within the business
This is a fantastic opportunity for an experienced aftersales professional looking to progress their career within a supportive and growing dealership environment. Apply today to find out more.
Service Supervisor in Maidstone employer: ACS Automotive Recruitment
Join a thriving dealership in Maidstone, where we prioritise employee growth and satisfaction. With a competitive salary, various bonus schemes, and a supportive work culture, we empower our Service Supervisors to excel in their roles while enjoying a balanced work-life schedule. Our commitment to professional development ensures that you will have ample opportunities to advance your career in a dynamic and rewarding environment.
Contact Details:
ACS Automotive Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work in aftersales. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the dealership and its service department. Know their values and recent achievements so you can show how you fit into their team and can help improve their operations.
✨Tip Number 3
Show off your leadership skills during the interview! Share examples of how you've successfully managed teams or improved customer satisfaction in previous roles. This will highlight your potential as a Service Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Supervisor in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the automotive aftersales environment. We want to see how your previous roles as a Service Advisor or Supervisor have prepared you for this position.
Show Off Your Leadership Skills:In your application, emphasise your leadership and organisational skills. We’re looking for someone who can support and motivate a team, so share examples of how you've done this in the past.
Customer Service is Key:Since customer satisfaction is a big part of the role, include any relevant experiences where you’ve gone above and beyond for customers. We love to see a proactive approach!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at ACS Automotive Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive aftersales environment. Be ready to discuss your previous experiences as a Service Advisor or Supervisor, and how they relate to the role you're applying for. This will show that you’re not just a good fit, but that you’re genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll need strong leadership abilities. Prepare examples of how you've successfully led a team or improved service standards in your past roles. Highlight any specific situations where you resolved customer issues or enhanced team performance.
✨Customer Service is Key
Since this role heavily focuses on customer satisfaction, be ready to share your approach to handling customer queries and complaints. Think of a few scenarios where you turned a negative experience into a positive one, demonstrating your excellent communication skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the dealership's operations or their expectations for the Service Supervisor role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
