At a Glance
- Tasks: Lead a team of Service Advisors and enhance customer experience in a busy dealership.
- Company: Dynamic automotive dealership in Coulsdon, Surrey.
- Benefits: Competitive salary with OTE, career progression, and a supportive work environment.
- Other info: Join a vibrant team and enjoy a structured work-life balance.
- Why this job: Step up your career in the motor trade and make a real impact on customer satisfaction.
- Qualifications: 4+ years as a Service Advisor in a main dealership and strong leadership skills.
The predicted salary is between 36000 - 36000 € per year.
£36,000 basic salary with £50,000 OTE, Coulsdon, Surrey. Permanent, Full Time. Monday to Friday (08:00 ‑ 18:00) 1 in 3 Saturdays (08:00 ‑ 14:00).
Our client, based in the Coulsdon area, has a new opportunity for an experienced main dealer Service Advisor to step up into an Assistant Service Manager role. If you have over 4 years of relevant experience and are looking for the next step in your career, this could be your next role in the motor trade.
Duties and Responsibilities
- Take ownership of the front‑of‑house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Lead and develop a team of Service Advisors.
- Act as the main point of contact for customer care and escalations.
- Handle and resolve customer complaints professionally.
- Drive NPS scores and customer satisfaction KPIs.
- Report performance and insights to senior management.
- Oversee daily operations to ensure a smooth and efficient service department.
- Support wider Aftersales objectives and continuous improvement.
Background & Skills
- Proven experience as a Service Advisor or higher in a car main dealership.
- Ability to lead from the front in a busy, pressured environment is essential.
- Automotive dealership skills and experience are essential.
- Well‑presented with excellent interpersonal and organisational skills.
Assistant Service Manager in London employer: ACS Automotive Recruitment
Join a dynamic team in Coulsdon, Surrey, where your expertise as an Assistant Service Manager will be valued and rewarded. With a competitive salary and OTE, our company fosters a supportive work culture that prioritises employee growth and development, offering opportunities to lead and innovate within the automotive sector. Enjoy a balanced work-life schedule with Monday to Friday hours and a collaborative environment that encourages excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Assistant Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've improved customer satisfaction or led a team to success. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Assistant Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Service Manager role. Highlight your experience as a Service Advisor and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven customer satisfaction and led teams in the past.
Showcase Your Achievements:Don’t just list your duties; showcase your achievements! If you've improved NPS scores or resolved customer complaints effectively, let us know. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ACS Automotive Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific dealership's services. Familiarise yourself with common customer complaints and how to handle them, as well as the key performance indicators (KPIs) that matter in this role.
✨Show Leadership Skills
Since this role involves leading a team of Service Advisors, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you’ve motivated others or resolved conflicts.
✨Customer Care is Key
Demonstrate your commitment to exceptional customer service. Prepare to share specific instances where you’ve gone above and beyond for a customer, and how you’ve handled escalations or complaints effectively.
✨Be Ready to Discuss Performance Metrics
Understand the importance of NPS scores and customer satisfaction KPIs. Be ready to talk about how you’ve contributed to improving these metrics in previous roles, and what strategies you would implement to drive performance in this new position.
