Aftersales Manager
£60,000 Basic Salary | £90,000 OTE (100% Performance) | £120,000 OTE (125% Performance) | Company Car
Whetstone
Permanent | Full Time
Monday to Friday (8:00am - 6:00pm)
Our client, a successful prestige main dealership based in Whetstone, is looking to recruit an experienced Aftersales Manager to lead its high-performing Aftersales operation.
This is an outstanding opportunity for an accomplished Aftersales Manager with a proven track record of driving workshop performance, customer satisfaction and profitability within a main dealer environment. You'll be responsible for leading a department of approximately 20 team members, including around 8 Technicians, ensuring the highest operational standards while developing and motivating your team.
Offering a £60,000 basic salary, a £90,000 OTE, with the opportunity to earn up to £120,000 through exceptional performance, this is a fantastic opportunity to join a successful prestige dealership.
Duties & Responsibilities
- Lead and manage the day-to-day operation of the Aftersales department.
- Drive workshop efficiency, productivity and profitability across Service, Parts and Workshop operations.
- Lead, motivate and develop a team of approximately 20 staff, including around 8 Technicians.
- Monitor departmental KPIs and implement strategies to maximise performance.
- Deliver exceptional levels of customer satisfaction and ensure outstanding customer retention.
- Work closely with senior management to achieve departmental and business objectives.
- Ensure compliance with manufacturer standards, health & safety requirements and dealership processes.
- Recruit, coach and develop staff, creating a positive and high-performing team culture.
- Oversee workshop loading, labour sales, parts performance and departmental profitability.
Your Background & Skills
- Previous Aftersales Management experience within a main dealership is essential.
- Experience within a prestige or VAG dealership is highly desirable, although exceptional candidates from other main dealer backgrounds will be considered.
- Strong leadership skills with a proven ability to manage, motivate and develop successful teams.
- Excellent commercial awareness with a track record of delivering strong financial results.
- Passion for delivering exceptional customer service and operational excellence.
- Highly organised with excellent communication and people management skills.
- Full UK Driving Licence.
What\'s on Offer?
- £60,000 Basic Salary
- £90,000 OTE based on 100% performance.
- Up to £120,000 OTE at 125% performance.
- Company Car
- Prestige dealership with excellent facilities and strong earning potential.
- Genuine career progression within a successful dealer group.
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Aftersales Manager in London employer: ACS Automotive Recruitment
ACS Automotive Recruitment is an exceptional employer, offering a dynamic and supportive work environment in Newbury for Car Sales Executives. With a strong focus on employee development through extensive training and a lucrative commission structure, team members are empowered to achieve their sales targets while enjoying a rewarding career path. The company fosters a culture of collaboration and excellence, making it an ideal place for those seeking meaningful employment in the automotive industry.
Contact Details:
ACS Automotive Recruitment Recruitment Team
