At a Glance
- Tasks: Lead a busy aftersales team and ensure top-notch customer service.
- Company: Dynamic dealership in Maidstone with a focus on excellence.
- Benefits: Competitive salary, bonus schemes, and a supportive work environment.
- Other info: Join a professional team with opportunities for growth and development.
- Why this job: Step into a leadership role and make a real impact in the automotive industry.
- Qualifications: Experience in automotive aftersales and strong leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
35,000 Basic Salary + Bonus Schemes
Maidstone
Permanent / Full Time
Working Hours:
- Monday to Friday: 8:00am 6:00pm
- 1 in 2 Saturdays: 8:00am 1:00pm (paid in addition to basic salary)
Join a Busy Aftersales Department
We are currently recruiting for an experienced and ambitious Service Supervisor to join a successful dealership in the Maidstone area. This is an excellent opportunity for someone with strong aftersales or service reception experience who is looking to step into a leadership role within a busy and professional service department. You will play a key role in supporting the day-to-day running of the aftersales operation, ensuring excellent customer service, smooth workshop flow and strong team performance.
The Role
- Supporting the daily operation of the service department
- Supervising and supporting the front-of-house aftersales team
- Ensuring high levels of customer satisfaction and service standards
- Assisting with workshop loading and job allocation
- Handling customer queries and resolving issues professionally
- Supporting departmental performance, upselling and KPI achievement
- Working closely with senior management on operational improvements
- Maintaining strong manufacturer and company process standards
What We’re Looking For
- Previous experience within an automotive aftersales environment
Service Supervisor in Kent employer: ACS Automotive Recruitment
Join a dynamic and supportive team at our Maidstone dealership, where we prioritise employee growth and development. As a Service Supervisor, you'll benefit from a competitive salary, bonus schemes, and a collaborative work culture that values excellence in customer service. With opportunities for professional advancement and a commitment to maintaining high standards, this role offers a rewarding career path in the automotive industry.
Contact Details:
ACS Automotive Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to aftersales and service management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams or improved service processes in previous roles. This will help you stand out as a strong candidate for the Service Supervisor position.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Service Supervisor role directly, ensuring your application gets the attention it deserves. Plus, you'll be one step closer to joining a fantastic team!
We think you need these skills to ace Service Supervisor in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in aftersales or service reception. We want to see how your skills align with the Service Supervisor role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our busy aftersales department. Share specific examples of how you've supported teams and improved customer satisfaction in previous roles.
Showcase Leadership Skills:As a Service Supervisor, you'll be leading a team. Make sure to highlight any leadership or supervisory experience you have. We love to see how you've motivated others and contributed to a positive work environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at ACS Automotive Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive aftersales industry. Familiarise yourself with common service department operations, customer service standards, and any relevant KPIs. This will show that you're not just interested in the role but also understand the nuances of the business.
✨Show Leadership Skills
As a Service Supervisor, you'll be expected to lead a team. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high service standards, as this will resonate well with the interviewers.
✨Customer-Centric Approach
Demonstrate your commitment to customer satisfaction. Think of specific instances where you've gone above and beyond for a customer or resolved a tricky situation. This will illustrate your dedication to maintaining high service levels, which is crucial for this role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the dealership's operations, team dynamics, and future goals. This shows that you're genuinely interested in the position and eager to contribute to the company's success. Plus, it gives you a chance to assess if the company is the right fit for you!
