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- Tasks: Lead a team of Service Advisors and enhance customer experience in a busy dealership.
- Company: Dynamic automotive dealership in Coulsdon with growth opportunities.
- Benefits: Competitive salary with OTE, full-time hours, and career advancement.
- Other info: Join a supportive team focused on continuous improvement and customer satisfaction.
- Why this job: Step up your career in the motor trade and make a real impact.
- Qualifications: 4+ years as a Service Advisor or similar role in a main dealership.
The predicted salary is between 36000 - 36000 £ per year.
£36,000 basic salary with £50,000 OTE
Coulsdon, Surrey
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 3 Saturdays (08:00 – 14:00)
Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up into an Assistant Service Manager role. If you hold over 4 years’ worth of relevant experience and you’re looking for the next step in your career – this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
- As an Assistant Service Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Leading and developing a team of Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
- Proven experience as a Service Advisor or higher in a car main dealership.
- Ability to lead from the front in a busy, pressured environment is essential.
- Automotive dealership skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
For further details on this Assistant Service Manager role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
Assistant Service Manager in Coulsdon employer: ACS Automotive Recruitment
Contact Detail:
ACS Automotive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in Coulsdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for an Assistant Service Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your leadership skills! As an Assistant Service Manager, you'll need to lead a team of Service Advisors. Think about examples from your past where you've successfully managed a team or resolved customer complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Assistant Service Manager in Coulsdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Manager role. Highlight your relevant experience in the motor trade and any leadership roles you've had. We want to see how you can lead a team and drive customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer complaints or improved service operations in the past. We love a good story!
Showcase Your Skills: Don’t forget to showcase your interpersonal and organisational skills in your application. These are key for an Assistant Service Manager. We want to know how you can keep things running smoothly while leading a team in a busy environment.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s quick and easy, and we’ll be able to review your application faster. Let’s get you on board with us at StudySmarter!
How to prepare for a job interview at ACS Automotive Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific dealership's services. Familiarise yourself with common customer complaints and how to handle them, as well as the key performance indicators (KPIs) that matter in this role.
✨Show Leadership Skills
As an Assistant Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about times when you resolved conflicts or improved team performance – these stories will showcase your leadership abilities.
✨Customer Care is Key
Since you'll be the main point of contact for customer care, be ready to discuss your approach to handling customer complaints. Share specific instances where you turned a negative experience into a positive one, highlighting your problem-solving skills and commitment to customer satisfaction.
✨Dress to Impress
First impressions count! Make sure you present yourself well for the interview. Dress smartly and professionally, as this reflects your understanding of the role and the importance of customer interactions in the automotive industry.