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- Tasks: Assist customers with vehicle service inquiries and manage bookings efficiently.
- Company: Join a reputable car dealership known for excellent customer service in Coulsdon.
- Benefits: Enjoy a competitive salary, potential bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team that values your skills and offers growth opportunities.
- Qualifications: 1-2 years experience as a Service Advisor is essential; technical skills are a must.
- Other info: Work Monday to Friday with 1 in 3 Saturdays; great for balancing work and life.
The predicted salary is between 24000 - 42000 £ per year.
Service Advisor – Car Dealership Maidstone £32,000 basic + bonus Full-time | Permanent | Mon–Fri (7am–5pm) + 1 in 3 Saturdays The Role We’re looking for a Service Advisor to join a busy car dealership in Maidstone. You’ll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover. Duties * Meet and greet service customers in the dealership * Manage bookings, job cards, and workshop scheduling * Upsell service plans, products, and accessories * Keep customers updated on progress, costs, and approvals * Ensure a professional handover on completion of work * Deliver outstanding customer service to increase retention Requirements * Previous experience as a Service Advisor in a car dealership or motor trade environment * Strong communication and customer-facing skills * Ability to upsell products and meet targets * Good organisational and IT skills (DMS experience an advantage) * Full UK Driving Licence preferred Benefits * Up to £32,000 basic + bonus scheme * Training and career progression with a franchised dealership * Pension scheme and company benefits * Friendly, supportive dealership team Apply today to join a leading car dealership in Maidstone as a Service Advisor. Here at ACS Automotive Recruitment we are recruiting across the UK for roles including Senior Service Advisors, Warranty Administrators, Service Administrators, Aftersales Advisors, Customer Service Advisors, Assistant Service Managers, and Aftersales Executives. For further details on this Service Advisor job and other automotive jobs, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy
Car Dealership Service Advisor employer: ACS Automotive Recruitment
Contact Detail:
ACS Automotive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Dealership Service Advisor
✨Tip Number 1
Make sure to brush up on your customer service skills. As a Service Advisor, you'll be the first point of contact for customers, so demonstrating excellent communication and interpersonal skills is crucial.
✨Tip Number 2
Familiarise yourself with Keyloop/Drive systems if you haven't already. Having a solid understanding of these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your experience in a busy environment. Highlight specific examples where you've successfully managed multiple tasks or dealt with challenging situations, as this will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Network within the motor trade community. Attend local events or join online forums to connect with others in the industry. This can lead to valuable insights and potentially even referrals for the position.
We think you need these skills to ace Car Dealership Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor. Focus on your customer service skills, technical knowledge, and any specific software experience like Keyloop or Drive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your ability to work in a busy environment. Mention your experience and how it aligns with the responsibilities listed in the job description.
Highlight Interpersonal Skills: In your application, emphasise your interpersonal and organisational skills. Provide examples of how you've successfully dealt with customers and managed multiple tasks in a fast-paced setting.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at ACS Automotive Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the service department. Make sure to highlight your experience in dealing with customers professionally and courteously. Share specific examples of how you've handled customer inquiries or complaints effectively.
✨Demonstrate Technical Knowledge
Since technical skills are essential for this role, prepare to discuss your automotive knowledge. Be ready to explain any relevant experience you have with vehicle repairs or parts, and how that knowledge has helped you assist customers in the past.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a dissatisfied customer or a busy day at the dealership. Practise your responses to these scenarios to show that you can think on your feet and maintain professionalism under pressure.
✨Research the Company
Familiarise yourself with the dealership's values, services, and reputation in the community. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the position and the company.
