At a Glance
- Tasks: Lead and motivate a dynamic team in a busy automotive service department.
- Company: Fast-paced car dealership with a focus on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, and a supportive work environment.
- Other info: Opportunity for career growth in a high-volume operation.
- Why this job: Join a thriving team and make a real impact on customer experiences.
- Qualifications: Experience in automotive aftersales and strong leadership skills required.
The predicted salary is between 38250 - 46750 £ per year.
Assistant Service Manager - Car Dealership £40k Basic, OTE £55k Borehamwood Permanent / Full Time Working Hours:
- Monday to Friday: 8:00am – 6:00pm
- No Saturday's unless required by the business to cover staff holiday/absence etc.
Join a Busy Aftersales Department We are seeking a highly organised, resilient, and people-focused Assistant Service Manager to support the leadership and daily operation of a busy, high-volume automotive service department.
This is a demanding but rewarding role within a fast-paced dealership environment processing approximately 70 jobs per day, where customer expectations are exceptionally high.
Working closely with the Service Manager, you will play a key role in leading, motivating, and developing a team of automotive professionals while ensuring operational excellence, outstanding customer satisfaction, and strong departmental performance.
Key Responsibilities Leadership & Team Management
- Support the Service Manager in leading, managing, and motivating the service and aftersales teams.
- Help foster a high-performance culture where success is recognised, rewarded, and underperformance is effectively managed.
- Coach, mentor, and support team members to maximise individual and departmental performance.
- Ensure the department is adequately resourced to meet customer demand and operational requirements.
- Promote a positive, collaborative working environment focused on continuous improvement. Service Department Operations
- Support the day-to-day management of the service department in a high-volume dealership environment.
- Supervise and support the front-of-house aftersales team, ensuring exceptional customer service standards are maintained.
- Assist with workshop loading, job allocation, and resource planning to maximise productivity and efficiency.
- Monitor departmental workflows and proactively address operational challenges.
- Work closely with senior management to identify and implement operational improvements. Customer Experience
- Ensure consistently high levels of customer satisfaction and service delivery.
- Handle customer concerns, complaints, and queries professionally, effectively resolving issues and maintaining positive customer relationships.
- Drive a customer-first culture throughout the department. Performance & Reporting
- Assist with departmental reporting in line with group and manufacturer requirements.
- Monitor productivity, efficiency, and key performance indicators (KPIs). About You The successful candidate will be:
- An experienced automotive aftersales professional with supervisory or management experience - this is essential.
- Highly organised and capable of thriving in a demanding, fast-paced environment.
- A strong communicator with excellent customer handling and conflict resolution skills.
- Resilient under pressure and able to effectively prioritise competing demands.
- Experienced in workshop planning, job allocation, and performance management.
- Committed to maintaining high standards and delivering exceptional customer experiences. What Success Looks Like
- A motivated, high-performing team delivering exceptional customer service.
- Consistent achievement of productivity, efficiency, and customer satisfaction targets.
- Effective management of a high-volume operation processing approximately 70 jobs per day.
To find out more about this Assistant Service Manager vacancy, please apply to Stacey Hunt of ACS Automotive Recruitment Consultancy today
Assistant Service Manager in Borehamwood employer: ACS Automotive Recruitment
ACS Automotive Recruitment is an exceptional employer, offering a dynamic and supportive work environment in Newbury for Car Sales Executives. With a strong focus on employee development through extensive training and a lucrative commission structure, team members are empowered to achieve their sales targets while enjoying a rewarding career path. The company fosters a culture of collaboration and excellence, making it an ideal place for those seeking meaningful employment in the automotive industry.
Contact Details:
ACS Automotive Recruitment Recruitment Team
