At a Glance
- Tasks: Lead the service reception team and enhance customer experience in a busy dealership.
- Company: Established franchised dealership in Gillingham with a supportive culture.
- Benefits: £35,000 salary, bonus, company vehicle, 30 days holiday, and gym discounts.
- Other info: Great opportunities for ongoing training and career progression.
- Why this job: Take charge of a dynamic environment and make a real impact on customer satisfaction.
- Qualifications: Management experience in automotive service and strong communication skills.
The predicted salary is between 30600 - 37400 £ per year.
£35,000 basic + bonus + company vehicle
Monday–Friday, 8:00am–5:30pm | 1 in 4 Saturdays with a day off in lieu
ACS Automotive is recruiting an Assistant Service Manager for an established franchised dealership in Gillingham. This is a hands-on position with real responsibility for the service reception team and the customer experience. Working alongside the Aftersales Manager, you’ll keep the front of house operation organised, support your colleagues and help the department deliver its performance targets.
The role
You’ll be the person who keeps things moving when the department gets busy, ensuring customers receive clear updates and the team has the support it needs. Your responsibilities will include:
- Leading the day-to-day service reception operation and deputising for the Aftersales Manager when required.
- Supporting and motivating Service Advisors to deliver excellent customer care.
- Overseeing bookings, customer updates and vehicle handovers.
- Explaining additional work identified through vehicle health checks, providing clear advice and accurate costs.
- Resolving customer concerns professionally and building lasting relationships.
- Monitoring work in progress, invoicing and administration to keep jobs moving through the department.
- Coordinating courtesy vehicles and working closely with workshop colleagues.
- Helping improve customer retention, departmental efficiency and profitability.
About you
You’ll have a strong management background in automotive service or aftersales, within a franchised dealership, and be comfortable taking ownership of a busy customer-facing operation. We’re looking for:
- A confident communicator who can build trust with customers and colleagues.
- The ability to support a team, organise workloads and make decisions under pressure.
- A good understanding of dealership service processes.
- A practical, proactive approach to resolving problems.
- A full UK driving licence.
Previous supervisory experience and knowledge of warranty procedures would be advantageous.
What’s on offer?
- £35,000 basic salary plus bonus.
- Company vehicle.
- 30 days’ holiday, including bank holidays, increasing with length of service.
- Life assurance.
- Discounts on servicing, MOTs and parts.
- Discounted gym membership and access to retailer savings.
- Ongoing training and opportunities for career progression.
To find out more, apply with your CV or contact ACS Automotive for a confidential discussion.
Assistant Service Manager employer: ACS Automotive Recruitment
Join a well-established, privately owned independent automotive service centre in Orpington, where your expertise as a Master Technician or Senior Vehicle Technician will be truly appreciated. Enjoy a supportive work culture with a small, experienced team that values your skills, offers competitive salary packages, and provides opportunities for professional growth without the pressures of larger dealer groups. This is a unique chance to contribute to a business with a strong local reputation while working in a friendly and professional environment.
Contact Details:
ACS Automotive Recruitment Recruitment Team
