At a Glance
- Tasks: Manage customer journeys and enhance service experiences in a prestige dealership.
- Company: Join a leading car dealership known for its premium environment and strong team culture.
- Benefits: Competitive salary, structured bonuses, and manufacturer training opportunities.
- Other info: Immediate vacancy with excellent career development prospects.
- Why this job: Make a real impact on customer satisfaction while developing your career in the automotive industry.
- Qualifications: Experience as a Service Advisor with strong communication and organisational skills.
We are currently recruiting for an experienced Service Advisor to join a prestige main dealership in the Farnborough area. This is an excellent opportunity for someone from a strong service background who takes pride in delivering a first-class customer journey. With structured manufacturer training, realistic bonus earnings, and a premium working environment, this role offers genuine career development.
The Package
- £31,900 basic salary
- Bonus currently averaging £550 per month
- OTE circa £39,000
- Bonus based on CSI, labour sales, service plans and tyre sales
- Manufacturer accreditation training within your first year (2 weeks structured training)
Working Hours
- Monday to Friday: 8:00am – 6:00pm
- 1 in 4 Saturdays: 8:30am – 1:00pm
The Role
This position is heavily focused on managing and enhancing the customer journey, handling approximately 11 jobs per day plus carry overs. Key responsibilities include:
- Booking vehicles in for servicing and repair
- Providing clear and professional updates throughout the day
- Advising customers on additional work and service products
- Managing labour sales and identifying opportunities
- Finalising invoices and ensuring complete customer satisfaction
- Working closely with workshop control and technicians
What We’re Looking For
- Solid background as a Service Advisor within a main dealer environment
- Stable career history
- Strong communication and organisational skills
- Ability to manage volume while maintaining high CSI levels
- Professional, well-presented and customer-focused
- Full UK Driving Licence
The Opportunity
- Prestige dealership environment
- Structured manufacturer training and accreditation
- Stable team environment
- Immediate vacancy due to internal restructuring
If you’re an experienced Service Advisor looking for a strong basic salary, structured bonus, and a professional dealership environment — apply today for a confidential discussion.
Locations
Contact Details:
ACS Automotive Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Car Dealership Service Advisor in Ash, Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACS Automotive Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACS Automotive Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Car Dealership Service Advisor in Ash, Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACS Automotive Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ACS Automotive Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACS Automotive Recruitment!
How to prepare for a job interview at ACS Automotive Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
