Service Advisor

Advising on technical queries or issues.

Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.

Booking vehicles into the department for work to be carried out.

Informing customers of the progress of their vehicle.

Cross selling customer repairs and parts.

Finalising the invoice on completion of required work.

Proven experience working in a busy and demanding dealership, as a Service Advisor (2 years +)

Technical skills and experience are essential.

Well-presented and have excellent interpersonal and organisational skills.

Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).

Excellent communication skills.