At a Glance
- Tasks: Lead a team of Service Advisors and enhance customer experience in a busy dealership.
- Company: Dynamic automotive dealership with a focus on customer satisfaction.
- Benefits: Competitive salary with OTE, career progression, and a supportive work environment.
- Other info: Join a vibrant team and enjoy continuous improvement opportunities.
- Why this job: Step up your career in the motor trade and make a real impact!
- Qualifications: 4+ years as a Service Advisor in a main dealership and strong leadership skills.
The predicted salary is between 36000 - 36000 £ per year.
£36,000 basic salary with £50,000 OTE
Coulsdon, Surrey
Permanent, Full Time
Monday to Friday (08:00 - 18:00) 1 in 3 Saturdays (08:00 - 14:00)
Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up into an Assistant Service Manager role. If you hold over 4 years worth of relevant experience and you're looking for the next step in your career, this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
- As an Assistant Service Manager, you'll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Leading and developing a team of Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
- Proven experience as a Service Advisor or higher in a car main dealership.
- Ability to lead from the front in a busy, pressured environment is essential.
- Automotive dealership skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
For further details on this Assistant Service Manager role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
Assistant Service Manager in Coulsdon employer: ACS Automotive Recruitment Consultancy
Join a dynamic team in Coulsdon as an Assistant Service Manager, where your leadership will drive exceptional customer experiences in the automotive sector. With a competitive salary and opportunities for professional growth, our supportive work culture fosters development and collaboration, making it an ideal environment for those looking to advance their careers in the motor trade.
Contact Details:
ACS Automotive Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in Coulsdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the hunt for an Assistant Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your achievements as a Service Advisor. Use specific examples that demonstrate your ability to lead a team and improve customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always here to help you navigate the process and land that dream job!
We think you need these skills to ace Assistant Service Manager in Coulsdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in the motor trade, especially any leadership roles. We want to see how your background as a Service Advisor or similar can shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for the Assistant Service Manager role. Share specific examples of how you've driven customer satisfaction and led teams in the past.
Showcase Your Skills:Don’t forget to mention your interpersonal and organisational skills! We’re looking for someone who can handle customer complaints with professionalism and lead a team effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this exciting opportunity!
How to prepare for a job interview at ACS Automotive Recruitment Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific dealership's services. Familiarise yourself with common customer complaints and how to handle them, as well as the key performance indicators (KPIs) that matter in this role.
✨Show Leadership Skills
As an Assistant Service Manager, you'll be leading a team. Prepare examples from your past experience where you've successfully led a team or resolved conflicts. This will demonstrate your ability to manage and motivate others effectively.
✨Customer Care is Key
Be ready to discuss how you would enhance customer satisfaction and drive NPS scores. Think of specific strategies you've implemented in previous roles that improved customer experiences and be prepared to share those insights.
✨Dress to Impress
First impressions count! Make sure you present yourself well. Dress smartly and professionally, as this reflects your understanding of the role and the environment you'll be working in. It shows you take the opportunity seriously.
