At a Glance
- Tasks: Lead a team of Service Advisors and enhance customer experience in a busy dealership.
- Company: Dynamic automotive dealership with a focus on customer satisfaction.
- Benefits: Competitive salary with OTE, career progression, and a supportive work environment.
- Other info: Join a vibrant team and enjoy continuous improvement opportunities.
- Why this job: Step up your career in the motor trade and make a real impact!
- Qualifications: 4+ years as a Service Advisor in a main dealership and strong leadership skills.
The predicted salary is between 36000 - 36000 £ per year.
£36,000 basic salary with £50,000 OTE
Coulsdon, Surrey
Permanent, Full Time
Monday to Friday (08:00 - 18:00) 1 in 3 Saturdays (08:00 - 14:00)
Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up into an Assistant Service Manager role. If you hold over 4 years worth of relevant experience and you're looking for the next step in your career, this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
- As an Assistant Service Manager, you'll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Leading and developing a team of Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
- Proven experience as a Service Advisor or higher in a car main dealership.
- Ability to lead from the front in a busy, pressured environment is essential.
- Automotive dealership skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
For further details on this Assistant Service Manager role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
Assistant Service Manager in London employer: ACS Automotive Recruitment Consultancy Limited
Join a dynamic team in Coulsdon as an Assistant Service Manager, where your leadership will drive exceptional customer experiences in the automotive sector. With a competitive salary and opportunities for professional growth, our supportive work culture prioritises employee development and satisfaction. Enjoy the benefits of working in a thriving dealership environment that values innovation and teamwork.
Contact Details:
ACS Automotive Recruitment Consultancy Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Assistant Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your achievements as a Service Advisor. Use specific examples that demonstrate your ability to lead a team and improve customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It's super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you to join the motor trade!
We think you need these skills to ace Assistant Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in the motor trade, especially your time as a Service Advisor. We want to see how your skills align with the Assistant Service Manager role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing passion and personality, so let us know what excites you about stepping up into management.
Showcase Leadership Skills:Since this role involves leading a team, make sure to highlight any leadership experience you have. Whether it’s managing a project or mentoring colleagues, we want to see how you can drive a team towards success.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at ACS Automotive Recruitment Consultancy Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific dealership's services. Familiarise yourself with common customer complaints and how to handle them, as well as key performance indicators like NPS scores. This will show that you're not just a candidate, but someone who understands the business.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll be leading a team. Prepare examples from your past experience where you've successfully managed or developed a team. Think about challenges you faced and how you overcame them, as this will demonstrate your ability to lead in a busy environment.
✨Customer Care is Key
Since you'll be the main point of contact for customer care, be ready to discuss how you would handle escalations and resolve complaints. Have a few scenarios in mind where you turned a negative customer experience into a positive one. This will highlight your problem-solving skills and commitment to customer satisfaction.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and professionally, as this reflects your understanding of the role and the company culture. A polished appearance can set the tone for a successful conversation.
