At a Glance
- Tasks: Coordinate aftersales processes and keep customers updated on vehicle repairs.
- Company: A successful main dealership in Bury St Edmunds with a supportive environment.
- Benefits: Starting salary of £30,500, rising to £31,500 upon accreditation, plus career progression.
- Other info: Stable environment with long-term growth opportunities.
- Why this job: Join a busy team and develop your career in the automotive industry.
- Qualifications: Experience in service advising or automotive aftersales, strong communication skills.
The predicted salary is between 30500 - 31500 £ per year.
£30,500 Basic Salary rising to £31,500 once accredited
Bury St Edmunds
Permanent / Full Time
Join a Busy Aftersales Team
We are currently recruiting for a Service Advisor to join a successful main dealership in the Bury St Edmunds area. This is a slightly different Service Advisor role, focused more on the behind-the-scenes coordination of the aftersales process rather than front-of-house customer interaction.
You will be responsible for keeping customers updated throughout the repair process while working closely with the workshop team to ensure excellent communication and customer satisfaction.
The Role
- Liaising with customers regarding vehicle progress and repairs
- Making outbound calls to update customers throughout the service process
- Working closely with the workshop and technicians regarding ongoing jobs
- Supporting the smooth running of the aftersales department
- Ensuring customers receive a high level of service and communication
- Assisting with bookings, updates and repair authorisations where required
- Maintaining accurate records and updating internal systems
What We’re Looking For
- Previous experience within a Service Advisor or automotive aftersales role preferred
- Strong communication and customer service skills
- Organised and able to manage multiple tasks effectively
- Ability to work well within a busy team environment
- Professional and proactive approach
- Motor trade experience essential
What’s On Offer
- £30,500 basic salary
- Rising to £31,500 once accredited
- Stable and supportive dealership environment
- Long-term progression opportunities within aftersales
This is an excellent opportunity for someone looking to develop their career within a busy dealership aftersales department. Apply today to find out more.
Car Service Advisor employer: ACS Automotive Recruitment Consultancy Limited
Join a thriving dealership in Bury St Edmunds, where we prioritise a supportive work culture and offer long-term career progression for our employees. As a Service Advisor, you'll enjoy a competitive salary with opportunities for accreditation, all while being part of a dedicated team that values communication and customer satisfaction. Our commitment to employee growth and a stable environment makes us an excellent employer for those seeking meaningful and rewarding careers in the automotive industry.
Contact Details:
ACS Automotive Recruitment Consultancy Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Car Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the dealership and be ready to discuss how your experience aligns with their needs. Think about specific examples from your past roles that showcase your communication skills and ability to manage multiple tasks.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind, which is always a plus.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Service Advisor position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Car Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the automotive aftersales sector. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your previous roles and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Advisor role. We love seeing enthusiasm and a proactive approach, so let your personality come through.
Showcase Your Communication Skills:Since this role involves liaising with customers and the workshop team, make sure to highlight your strong communication skills in your application. We want to know how you keep everyone in the loop and ensure customer satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ACS Automotive Recruitment Consultancy Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the aftersales process and how it works in a dealership. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and the workshop team, be prepared to demonstrate your strong communication skills. Think of examples from your past experience where you effectively communicated updates or resolved issues, as this will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a difficult customer or manage multiple tasks at once. Practise your responses to these types of questions to showcase your problem-solving abilities and organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for communication, or how success is measured in the aftersales department. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
