At a Glance
- Tasks: Advise customers on vehicle issues and manage service bookings.
- Company: Reputable motor trade dealer group in Tonbridge.
- Benefits: Competitive salary, car after 6 months, pension scheme, and 28 days leave.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Join a dynamic team and build lasting relationships with customers.
- Qualifications: 1 year experience as a Service Advisor and strong communication skills.
The predicted salary is between 30000 - 34000 £ per year.
£30k - £34k basic, OTE £41k
Tonbridge
Permanent/Full Time
Working Hours: Monday to Friday (8am - 6pm) / 1 in 3 Saturdays (8.30am - 12.30pm)
Benefits: Car available after 6 months; Pension Scheme; 28 days annual leave
Our client, a Motor Trade main dealer group in the TN Postcode area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more, please contact us today!
Duties & Responsibilities:
- Advising on technical queries or issues.
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
- Booking vehicles into the department for work to be carried out.
- Informing customers of the progress of their vehicle.
- Cross selling customer repairs and parts.
- Finalising the invoice on completion of required work.
Your Background & Skill:
- Proven experience working in a dealership, as a Service Advisor (1 year minimum).
- Pinnacle DMS knowledge is desirable, but not essential.
- Technical skills and experience are essential.
- Well-presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
- Excellent communication skills.
For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
Service Advisor in Birmingham employer: ACS Automotive Recruitment Consultancy Limited
Join a dynamic and supportive team at our prestigious Motor Trade main dealer group in Tonbridge, where we prioritise employee growth and development. With competitive salaries, a comprehensive benefits package including a pension scheme and generous annual leave, as well as the opportunity to drive a company car after six months, we foster a positive work culture that values professionalism and customer satisfaction. This role not only offers a chance to enhance your technical skills but also to build lasting relationships with customers in a thriving environment.
Contact Details:
ACS Automotive Recruitment Consultancy Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACS Automotive Recruitment Consultancy Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACS Automotive Recruitment Consultancy Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACS Automotive Recruitment Consultancy Limited:Your cover letter is your chance to shine! Tell us why you want to work at ACS Automotive Recruitment Consultancy Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACS Automotive Recruitment Consultancy Limited!
How to prepare for a job interview at ACS Automotive Recruitment Consultancy Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
