At a Glance
- Tasks: Lead a team of Service Advisors and enhance customer experience in a busy dealership.
- Company: Dynamic automotive dealership in Coulsdon, offering growth opportunities.
- Benefits: Competitive salary with OTE, full-time hours, and supportive work environment.
- Other info: Join a vibrant team focused on continuous improvement and customer satisfaction.
- Why this job: Step up your career in the motor trade and make a real impact!
- Qualifications: 4+ years as a Service Advisor in a main dealership required.
The predicted salary is between 36000 - 36000 £ per year.
£36,000 basic salary with £50,000 OTE
Coulsdon, Surrey
Permanent, Full Time
Monday to Friday (08:00 18:00), 1 in 3 Saturdays (08:00 14:00)
Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up into an Assistant Service Manager role. If you hold over 4 years worth of relevant experience and you're looking for the next step in your career this could be your next role in the Motor Trade!
Duties and Responsibilities include:
- As an Assistant Service Manager, you'll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Leading and developing a team of Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
- Proven experience as a Service Advisor or higher in a car main dealership.
- Ability to lead from the front in a busy, pressured environment is essential.
- Automotive dealership skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
For further details on this Assistant Service Manager role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
Assistant Service Manager employer: ACS Automotive Recruitment Consultancy Limited
Join a dynamic team in Coulsdon as an Assistant Service Manager, where your leadership will drive exceptional customer experiences in the automotive sector. With a competitive salary and opportunities for professional growth, our supportive work culture prioritises employee development and satisfaction. Enjoy the benefits of working in a thriving dealership environment that values innovation and teamwork.
Contact Details:
ACS Automotive Recruitment Consultancy Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for an Assistant Service Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, bring along examples of how you've improved customer satisfaction or led a team. Real-life stories can make a huge impact!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let's get you that Assistant Service Manager role!
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Service Manager role. Highlight your relevant experience in the motor trade and any leadership roles you've held. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven customer satisfaction and led teams in the past. We love a good story!
Showcase Your Achievements:Don’t just list your duties; showcase your achievements! Whether it's improving NPS scores or resolving customer complaints, we want to know how you've made a difference in your previous roles. Numbers speak volumes!
Apply Through Our Website:Ready to take the plunge? Apply through our website for a smooth application process. It’s quick and easy, and we can’t wait to see what you bring to the table as our next Assistant Service Manager!
How to prepare for a job interview at ACS Automotive Recruitment Consultancy Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific responsibilities of an Assistant Service Manager. Familiarise yourself with common customer service scenarios and how to handle them, as well as key performance indicators like NPS scores.
✨Show Leadership Skills
Since this role involves leading a team of Service Advisors, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any experience you have in driving team performance and improving customer satisfaction.
✨Prepare for Customer Scenarios
Think about potential customer complaints or escalations you might face in this role. Prepare some thoughtful responses that demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer service, team dynamics, and how they measure success in the Aftersales department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
