Flight Data Analyst in Hampshire

Location: Bangkok, Thailand

Department: Flight Data Intelligence (Data Analytics)

About Acron Aviation: Acron Aviation is a trusted partner to the global commercial aviation industry, combining a strong legacy of certified, industry-standard solutions with innovative, data-driven technologies. Serving operators around the world, our teams are united by a shared mission to innovate for safer skies.

About Flight Data Intelligence: Flight Data Intelligence (FDI) delivers outsourced Flight Data Monitoring (FDM) services to aircraft operators globally. We believe data creates value when it is analyzed thoughtfully and applied effectively—driving safety improvements, saving lives, and reducing operational costs. Our advanced FDM platform is one of the largest in the world and continues to evolve through close collaboration between our analytics and R&D teams.

Role Summary: As a Flight Data Analyst, you will serve as the primary point of contact for a portfolio of customers, supporting the configuration, operation, and continuous improvement of their Flight Data Monitoring programs. You will analyze flight data, investigate safety and operational events, and deliver clear, actionable insights that help customers improve flight safety and operational performance. This role requires strong analytical skills, customer engagement, and a proactive approach to safety and service delivery. Participation in rotating shifts may be required to support customers across multiple global time zones, including the United States.

Key Responsibilities:

• Act as the primary point of contact for assigned customer accounts, building strong and trusted working relationships.
• Support customers in the setup, configuration, and ongoing management of FDM programs.
• Analyze flight data regularly and validate safety and maintenance events.
• Investigate operational anomalies and communicate findings clearly and effectively.
• Advise customers on appropriate event thresholds and safety triggers.
• Handle ad-hoc data analysis requests and prepare detailed statistical and analytical reports.
• Manage support tickets, emails, and customer inquiries with ownership and urgency.
• Meet internal KPIs and deliver analysis to customers in accordance with SLAs.
• Collaborate with internal teams to support flight safety initiatives and product improvements.
• Identify system issues or inefficiencies and work with development teams to support resolution.
• Conduct acceptance testing for new FDM events, features, and fixes.
• Provide after-hours or emergency support for Aircraft-on-Ground (AOG) situations as required.
• Assist with FDR, CVR, and DLR data readouts using internal tools, including Express Readout.
• Deliver training, product demonstrations, and guidance for new customers or feature launches.
• Represent Acron Aviation at customer visits and industry events (international travel may be required).
• Participate in rotating shift patterns to support customers across global time zones.

What You'll Bring:

• Background in flight operations or aviation systems; flying experience is desirable but not required.
• Strong understanding of aircraft systems and operational procedures.
• Analytical mindset with experience handling data and performing statistical analysis.
• Demonstrated passion for aviation safety and familiarity with safety management principles.
• Customer-focused approach with the ability to anticipate and respond to client needs.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to work efficiently under pressure and manage competing priorities.

Additional Note: This role may require participation in rotating shifts to ensure adequate coverage for global customers, including the U.S. customer base.

Why Join Acron Aviation: At Acron Aviation, you’ll join a global team dedicated to making aviation safer every day. You’ll work in a collaborative, high-impact environment where your analysis directly influences real-world safety outcomes. This role offers the opportunity to build deep expertise in aviation analytics and safety while growing your career in a dynamic, data-driven organization.