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- Tasks: Engage with customers via phone, email, and chat to provide top-notch service and support.
- Company: Join ACROBiosystems, a leading biotech firm transforming the global health landscape.
- Benefits: Full-time role with opportunities for growth in a dynamic, innovative environment.
- Why this job: Be part of a mission-driven team making a real impact in biopharmaceutical development.
- Qualifications: Bachelor's degree preferred; experience in sales or customer service is a must.
- Other info: Work with industry leaders like Pfizer and Novartis in a collaborative culture.
The predicted salary is between 30000 - 42000 £ per year.
ACROBiosystems is a worldwide leader in developing and manufacturing recombinant proteins. We are committed to excellence in providing quality products and services and accelerating the process of target therapeutic development. We are looking for an Inside Sales Specialist to support sales and customer service in the Euro region. In this position, you will ensure that all customer needs are promptly addressed while exercising the highest level of customer service. A qualified candidate must have passion for excellence and be eager to advance in a high energy and goal driven culture.
Responsibilities
- Confer with customers by phone, email, and live chat in a timely, friendly, and professional manner and provide information about products and services, take and enter orders, and obtain details of inquiries or comments.
- Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience.
- Collaborate with internal functions to ensure customer requests and questions are handled appropriately and promptly.
- Take ownership of customer database; research accounts, identify key players and generate interest.
- Solicit with commercial team sales leads from customer phone calls.
- Assist with marketing data collection and campaigns.
- Perform customer support projects and other duties assigned.
Qualifications
- Bachelor's degree required, biology or related discipline preferred.
- 1+ year of experience in sales support, inside sales, or customer service required.
- Outstanding organizational skills with the utmost attention to detail.
- Exceptional communication skills and professional presence.
- Innovative problem solver, results-minded, and solution-focused.
- Effective team player with the ability to work independently.
- Highly organized and able to efficiently multitask.
- Passion to positively promote and drive success on company initiatives.
- As an international company, we require English as an asset.
Inside Sales Specialist in London employer: ACROBiosystems
Contact Detail:
ACROBiosystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Specialist in London
✨Tip Number 1
Get to know the company inside out! Research ACROBiosystems, their products, and their culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and email, make sure you can convey information clearly and professionally. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at ACROBiosystems.
We think you need these skills to ace Inside Sales Specialist in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to work with us at ACROBiosystems and contribute to our mission in the biopharmaceutical industry.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in sales support or customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Professional Yet Friendly: In your written communication, strike a balance between professionalism and friendliness. Remember, as an Inside Sales Specialist, you’ll be interacting with customers regularly, so showing your personable side can really make a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ACROBiosystems
✨Know Your Products
Before the interview, make sure you have a solid understanding of ACROBiosystems' products and services. Familiarise yourself with their recombinant proteins and how they contribute to therapeutic development. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Inside Sales Specialist, exceptional communication is key. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to build rapport and provide excellent customer service.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think on your feet and come up with innovative solutions for customers. Highlight your results-minded approach and how you can apply that to meet the needs of ACROBiosystems' clients. This will show that you're not just about making sales, but also about providing value.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're genuinely interested in the position and eager to contribute to the company's success. Plus, it gives you a chance to assess if ACROBiosystems is the right fit for you!
