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- Tasks: Be the friendly voice for inquiries, helping resolve issues via phone and email.
- Company: Join a public sector organisation dedicated to serving the community.
- Benefits: Enjoy hybrid working, generous leave, and a solid pension scheme.
- Why this job: Make a real difference in public service while developing your customer service skills.
- Qualifications: Strong clerical and customer service experience, especially with phone calls.
- Other info: Perfect for those passionate about helping others and seeking career growth.
The predicted salary is between 30000 - 42000 £ per year.
A public sector organization based near Fareham is seeking a Customer Services Advisor. This permanent role involves serving as the first point of contact for inquiries via phone and email, ensuring accurate information and resolving issues.
Candidates should have strong clerical and customer service experience, especially in handling calls. The job offers hybrid working conditions and benefits like generous annual leave and a pension scheme. Ideal for those looking to make a difference in public service.
Hybrid Customer Services Advisor – Public Sector in Fareham employer: Acro
Contact Detail:
Acro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Services Advisor – Public Sector in Fareham
✨Tip Number 1
Make sure you know the ins and outs of the public sector. Research the organisation you're applying to, understand their values, and be ready to discuss how you can contribute to their mission during your interview.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be the first point of contact, it’s crucial to sound confident and professional. Role-play with a friend or use mock scenarios to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to public service. This can give you insider knowledge and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Hybrid Customer Services Advisor – Public Sector in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your clerical and customer service experience. We want to see how your skills match the role of a Customer Services Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about public service and how you can make a difference. We love seeing genuine enthusiasm for the role!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be the first point of contact for inquiries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the public sector.
How to prepare for a job interview at Acro
✨Know Your Stuff
Make sure you understand the role of a Customer Services Advisor in the public sector. Brush up on common inquiries and issues that might arise, especially those related to public services. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Experience
Prepare specific examples from your past clerical and customer service roles. Think about times when you resolved issues or handled difficult calls. Being able to share these experiences will demonstrate your capability and how you can contribute to their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. You might even want to practice with a friend to get comfortable with this skill.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of inquiries you’ll be handling, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.