At a Glance
- Tasks: Provide 2nd level IT support and troubleshoot incidents for end users.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Gain valuable experience, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with a focus on customer service and problem-solving.
- Why this job: Be the go-to tech hero, solving problems and helping users thrive.
- Qualifications: Degree in Computer Sciences preferred; 2 years of IT support experience required.
The predicted salary is between 30000 - 40000 € per year.
Your Responsibilities
- Provide 2nd level IT support to end users
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
- Use remote control software and provide onsite and remote support
- Conduct regular interaction with IT users using basic customer service skills and communication skills
- Work collaboratively with project team members and other support functions on activities related to IT
- Liaise with partners and vendors on IT related user support
- Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained
- Perform basic incident and problem analysis as required to resolve incidents and requests
- Perform hardware and software change requests as assigned
- Attend end user meetings as requested to provide local support to users
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
- Install and maintain local infrastructure as required
Your profile
- Preferably a degree in Computer Sciences or Informatics
- At least 2 years of IT experience in a technical customer support role
- Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably Service Now)
- Strong customer focus, service and problem solving skills
Desktop Support Specialist in Warrington employer: Acro Service Corp
As a Desktop Support Specialist, you will thrive in a dynamic work environment that prioritises employee growth and collaboration. Our company fosters a culture of innovation and teamwork, offering comprehensive training and development opportunities to enhance your skills while providing essential IT support. Located in a vibrant area, we ensure a supportive atmosphere where your contributions are valued, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Specialist in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled IT issues in the past. This will demonstrate your problem-solving abilities and customer service skills.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Desktop Support Specialist in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your familiarity with desktop applications and customer service skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Specialist role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Problem-Solving Skills:Since troubleshooting is key in this role, share specific examples of how you've resolved IT issues in the past. We want to see your analytical skills in action, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Acro Service Corp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop applications, especially MS O365 and Windows 11. Be ready to discuss your experience with remote software like Bomgar and how you've handled local client configurations in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, practice your communication skills. Think of examples where you've successfully resolved user issues and how you maintained a positive attitude throughout the process.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this position. Be prepared to explain how you've applied these principles in your previous roles, particularly in incident management and problem analysis.
✨Collaborate Like a Pro
This job requires working closely with project teams and other support functions. Have some examples ready that showcase your ability to collaborate effectively, whether it was in troubleshooting incidents or liaising with vendors.
