At a Glance
- Tasks: Provide 2nd level IT support and troubleshoot incidents for end users.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Competitive salary, flexible working options, and opportunities for growth.
- Other info: Collaborative environment with a focus on customer service and problem-solving.
- Why this job: Make a real difference by helping users solve their tech issues.
- Qualifications: Degree in Computer Sciences preferred; 2 years of IT support experience required.
The predicted salary is between 30000 - 40000 € per year.
Your Responsibilities
- Provide 2nd level IT support to end users
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
- Use remote control software and provide onsite and remote support
- Conduct regular interaction with IT users using basic customer service skills and communication skills
- Work collaboratively with project team members and other support functions on activities related to IT
- Liaise with partners and vendors on IT related user support
- Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained
- Perform basic incident and problem analysis as required to resolve incidents and requests
- Perform hardware and software change requests as assigned
- Attend end user meetings as requested to provide local support to users
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
- Install and maintain local infrastructure as required
Your profile
- Preferably a degree in Computer Sciences or Informatics
- At least 2 years of IT experience in a technical customer support role
- Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably Service Now)
- Strong customer focus, service and problem solving skills
Locations
Desktop Support Specialist in Cheshire, Warrington employer: Acro Service Corp
As a Desktop Support Specialist, you will thrive in a dynamic work environment that prioritises employee growth and collaboration. Our company fosters a culture of innovation and support, offering comprehensive training and development opportunities to enhance your technical skills while ensuring a healthy work-life balance. Located in a vibrant area, we provide a unique chance to engage with diverse teams and cutting-edge technology, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Specialist in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your troubleshooting techniques. Use real-life examples from your past experiences to highlight how you’ve resolved issues effectively.
✨Tip Number 3
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are keen on joining us. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace Desktop Support Specialist in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant technical skills, like familiarity with MS O365 or incident management tools.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Desktop Support Specialist role. Share specific examples of how you've provided excellent customer service and resolved IT issues in the past.
Show Off Your Problem-Solving Skills:In your application, don’t shy away from showcasing your analytical skills. Describe situations where you’ve successfully troubleshot incidents or performed root cause analysis to demonstrate your capability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Acro Service Corp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop applications, especially MS O365 and Windows 11. Be ready to discuss your experience with remote software like Bomgar and how you've handled local client configurations in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, practice your communication skills. Think of examples where you've successfully resolved user issues and how you maintained a positive attitude while doing so.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this position. Be prepared to talk about how you've applied these principles in your previous roles, particularly in incident management and problem analysis.
✨Collaborate Like a Pro
This job requires working closely with project teams and other support functions. Have some examples ready that showcase your ability to collaborate effectively, whether it’s through team projects or liaising with vendors.
