- Respond promptly and professionally to customer inquiries via various channels.
- Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
- Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or elevate issues to the appropriate department.
- Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
- Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
- Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.
- Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team.
- Stay up to date with product knowledge, industry trends, and company updates to effectively address customer inquiries and provide accurate information.
Minimum Qualifications:
- High school qualifications or equivalent
- Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
- Experience using Customer Service software
- No immigration sponsorship available for this position
Preferred Qualifications:
- Ability to accurately type a minimum of 25 words per minimum
- Ability to interact professionally with others and work independently in a fast-paced environment
- Prior experience utilizing a multi-line telephone system
- Strong problem solving and interpersonal skills
- Excellent verbal and written communication skills
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