Client Executive

Client Executive

Burgess Hill Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage client relationships and oversee employee benefits for VIP and corporate clients.
  • Company: Join a leading Chartered Insurance Broker with a focus on bespoke solutions.
  • Benefits: Enjoy hybrid working, cash plans, pension contributions, and group life cover.
  • Why this job: Make a real impact by supporting clients and developing new team members.
  • Qualifications: Experience in client management and strong communication skills required.
  • Other info: Dynamic team environment with opportunities for professional growth.

The predicted salary is between 36000 - 60000 Β£ per year.

About the team and the job:

Are you a highly skilled professional with a passion for Employee Benefits? We are seeking a Senior Client Advisor to join our Healthcare & Protection Team. This team is dedicated to managing a diverse range of Employee Benefits for our clients, including Private Medical Insurance, Group Life, and Group Income Protection.

As a Senior Client Advisor, you will be responsible for managing and retaining a book of existing clients, overseeing relationship management for VIP and Corporate clients, and providing leadership and support to the team. You will have the opportunity to work on complex queries, assist with complaints, and support the development of new team members. Additionally, you will play a vital role in cascading product updates and assisting with internal projects and process changes.

How you\’ll contribute:

  • Retaining a Book of Existing Clients: Manage a portfolio of clients, handling day-to-day administration, including annual renewals and performing market reviews where required.
  • Relationship Management of VIP/Corporate Clients: Build and maintain strong, long-lasting relationships with our most valued clients, ensuring their needs are consistently met.
  • Overseeing Development/Induction of New Joiners: Guide and support new team members, ensuring they receive proper training and induction into the team and company processes.
  • Dealing with Complex Queries & Assisting with Complaints: Manage complex client queries and assist in resolving complaints efficiently, ensuring client satisfaction is maintained.
  • Cascading Product Updates: Communicate product updates from insurers to the team, ensuring everyone is aligned on the latest offerings and changes in the market.
  • Assisting with Internal Projects & Process Changes: Contribute to the successful delivery of internal projects and help with the implementation of new processes to improve team efficiency.
  • Acturis Support: Provide support and guidance on Acturis-related queries and processes, ensuring the smooth operation of systems.
  • Requirements:

    We are looking for someone with a proven background in the healthcare and protection insurance industry. It would be ideal to have experience inemployee benefits broking . You should be comfortable managing a portfolio of clients, be proactive in problem-solving, and have strong leadership skills.

    Key Requirements:

  • Proven experience in client management, particularly in the healthcare and protection insurance sector.
  • Experience in managing VIP/Corporate clients and handling complex client issues.
  • Strong interpersonal and communication skills, with the ability to build lasting relationships with clients.
  • Experience overseeing the development and induction of new team members.
  • In-depth knowledge of insurance products and the ability to cascade updates to a team.
  • Experience working with Acturis or similar insurance platforms is a plus.
  • A proactive, solution-focused attitude with a commitment to exceptional client service.
  • Interview process:

  • Video MS Teams call with the Talent Acquisition professional
  • Video MS Teams call with hiring manager (incl technical assessment)
  • Face to Face meeting with hiring manager and Director
  • What\’s in it for you?

  • Hybrid Working (after successful completion of probationary period)
  • Employee Benefits, including Cash Plan, Pension Contributions and Group Life cover.
  • About Us

    We\’re a Chartered Insurance Broker and professional risk advisory firm, that help businesses with bespoke insurance solutions and provide risk management services for clients of all sizes.

    We also offer professional insurance services to Private Clients and individuals, all across the UK and overseas. So whether it\’s insurance, risk or employee benefits, you\’ll find approachable people, ready to share their knowledge to help you make more informed choices.

    We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or InMail\’s with resumes/CV\’s as they will not be accepted or credited.

    Client Executive employer: ACRISURE

    Acrisure is an exceptional employer located in Burgess Hill, England, offering a dynamic work environment that fosters professional growth and development. With a strong focus on employee benefits and client satisfaction, the company provides hybrid working options, comprehensive employee benefits, and a supportive culture that encourages collaboration and innovation. Join us to be part of a dedicated team that values your contributions and invests in your future.
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    Contact Detail:

    ACRISURE Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Client Executive

    ✨Tip Number 1

    Network like a pro! Reach out to your connections in the insurance and employee benefits sectors. Attend industry events or webinars to meet potential employers and showcase your expertise.

    ✨Tip Number 2

    Prepare for those interviews! Research Acrisure and understand their values and services. Be ready to discuss how your experience aligns with their needs, especially in managing VIP clients and complex queries.

    ✨Tip Number 3

    Practice your communication skills. As a Senior Client Advisor, you'll need to build strong relationships. Role-play common client scenarios with a friend to boost your confidence and refine your approach.

    ✨Tip Number 4

    Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Acrisure.

    We think you need these skills to ace Client Executive

    Client Management
    Employee Benefits Knowledge
    Relationship Management
    Complex Problem Resolution
    Interpersonal Skills
    Communication Skills
    Team Development and Induction
    Insurance Product Knowledge
    Acturis Support
    Proactive Attitude
    Solution-Focused Approach
    Market Review Skills
    Project Management
    Process Improvement

    Some tips for your application 🫑

    Tailor Your Application: Make sure to customise your CV and cover letter for the Client Executive role. Highlight your experience in managing client relationships, especially with VIP and corporate clients, as this is key for us.

    Showcase Your Skills: Don’t forget to emphasise your interpersonal and communication skills. We want to see how you build lasting relationships and handle complex queries, so share specific examples from your past experiences.

    Be Proactive: We love a proactive attitude! In your application, mention instances where you've taken initiative, whether it’s in resolving client issues or supporting new team members. This will show us you're a great fit for our team.

    Apply Through Our Website: Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!

    How to prepare for a job interview at ACRISURE

    ✨Know Your Products Inside Out

    As a Senior Client Advisor, you'll be dealing with various Employee Benefits like Private Medical Insurance and Group Life. Make sure you brush up on these products before the interview. Understand their features, benefits, and any recent changes in the market so you can confidently discuss them.

    ✨Showcase Your Relationship Management Skills

    This role requires strong relationship management, especially with VIP and Corporate clients. Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you handled complex queries or complaints to demonstrate your interpersonal skills.

    ✨Prepare for Technical Assessments

    Since there's a technical assessment involved, familiarise yourself with Acturis or similar insurance platforms. If you have experience using these systems, be ready to discuss specific scenarios where you utilised them effectively in your previous roles.

    ✨Be Ready to Discuss Team Development

    You'll be overseeing the development of new team members, so think about your approach to training and mentoring. Prepare to share your strategies for guiding new joiners and how you ensure they adapt to company processes smoothly.

    Client Executive
    ACRISURE
    Location: Burgess Hill
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    • Client Executive

      Burgess Hill
      Full-Time
      36000 - 60000 Β£ / year (est.)
    • A

      ACRISURE

      1000+
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