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- Tasks: Provide technical support and manage desktop environments for end-users.
- Company: Acrisure is a leading global insurance brokerage with a focus on innovation and client solutions.
- Benefits: Enjoy opportunities for remote work, professional development, and a supportive team culture.
- Why this job: Join a dynamic team where your skills can shine and contribute to meaningful projects.
- Qualifications: Experience in IT support, strong knowledge of Windows and Office 365, and excellent problem-solving skills.
- Other info: Acrisure values diversity and offers tailored learning programs to help you grow.
The predicted salary is between 28800 - 43200 £ per year.
About the team and the job: We are seeking a skilled and motivated Service Desk Specialist to join our IT team. This role will be responsible for providing technical support, managing desktop environments, and ensuring the smooth operation of end-user devices. There will also likely be an opportunity to develop in other technical areas including Server Operating Systems, Networks, and Storage. This role requires a proactive individual with strong problem-solving skills and a customer-focused approach.
How you'll contribute:
- Provide technical support to end-users for hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, and peripherals.
- Manage and troubleshoot operating systems, applications, and security updates.
- Assist with the deployment and management of software and hardware assets.
- Collaborate with IT team members to resolve complex technical issues.
- Maintain accurate documentation of support requests and resolutions.
- Ensure compliance with company policies and security standards.
- Participate in IT projects and initiatives as needed.
Requirements:
- Proven experience as a Desktop Engineer, IT Enterprise support or similar role.
- Strong knowledge of Windows operating systems, Office 365 (Teams, Outlook, Word, Excel, etc.).
- Familiarity with Active Directory, Group Policy, and network protocols.
- Excellent troubleshooting and problem-solving skills.
- Very strong interpersonal skills with the ability to collaborate with global cross-functional teams.
- Ability to work independently and as part of a team.
Preferred:
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
- Server engineering experience and skills.
Service Desk Specialist employer: Acrisure UK Retail Limited
Contact Detail:
Acrisure UK Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. This could involve detailing the steps you took to troubleshoot a hardware or software problem, which will highlight your proactive approach.
✨Tip Number 3
Network with current or former employees of Acrisure on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Consider obtaining relevant certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, if you haven't already. Mentioning your commitment to professional development can set you apart from other candidates.
We think you need these skills to ace Service Desk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Engineer or in IT support. Emphasise your knowledge of Windows operating systems, Office 365, and any relevant certifications you hold.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer-focused approach. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: In your application, clearly list your technical skills, including familiarity with Active Directory, Group Policy, and network protocols. This will demonstrate your capability to handle the responsibilities of the role.
Showcase Team Collaboration: Include examples of how you've collaborated with cross-functional teams in previous roles. This is important as the job requires working closely with IT team members to resolve complex issues.
How to prepare for a job interview at Acrisure UK Retail Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems, Office 365, and any relevant certifications. Highlight specific examples of how you've resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to tackle hypothetical troubleshooting scenarios. This will showcase your analytical skills and ability to think on your feet, which are crucial for a Service Desk Specialist.
✨Emphasise Customer-Focused Approach
Since this role involves direct interaction with end-users, share examples of how you've provided excellent customer service in previous positions. Highlight your interpersonal skills and ability to communicate technical information clearly.
✨Prepare Questions About Team Collaboration
Acrisure values teamwork, so ask questions about how the IT team collaborates on projects. This shows your interest in being a proactive team member and your willingness to contribute to a positive work environment.
