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- Tasks: Join our tech team to support IT operations and assist with daily tasks.
- Company: Volante Global is a fast-growing, award-winning underwriting group in the insurance sector.
- Benefits: Enjoy a collaborative work environment with opportunities for career growth and development.
- Why this job: Be part of a dynamic team that values innovation and offers hands-on experience in IT.
- Qualifications: Proactive attitude, attention to detail, and basic knowledge of Microsoft 365 and Windows 11 required.
- Other info: Ideal for those looking to kickstart their IT career in a supportive and engaging atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
About the team and the role: The Technology Team at Volante is responsible for all areas of IT and Technology for all teams across the globe. We are a collaborative, friendly and fast-paced team with the objective of delivering seamless good customer service using our third parties to deliver these services where possible. This role will be ideal for someone looking to develop their career and wants to build upon their experience in IT Operations, support, cyber security or cloud services and has ambition to grow within the company. Expectations are that the successful candidate will be able to build a rapport with all Volante personnel and become the first point of escalation for all issues and queries.
How you’ll contribute:
- Support the IT Operations Manager in day to day activities
- Support the Team in successful delivery of key business and technology projects
- IT Support
- Call escalation / VIP support
- User assistance (remote and onsite in the London office)
- Support liaison between users and third parties
- Basic Salesforce support
- London Office onsite support
- Conferencing facilities support
- Day to day small requests, e.g. Password resets, permissions, laptop issues
- Basic networking
- Scripting (Powershell)
- Track technology assets across the company
- Schedule build and patching
- Assist with Laptop/device/VDI builds (Azure & Windows 365)
- Arrange for asset movements, including WEE processes and home delivery from stores
- Arranging for deliveries and collections of hardware across the world
- Installation and maintenance of hardware at company offices
- Purchasing of standard hardware assets
- Performing regular audits and reconciliation of assets across the company
- New starters and leavers process (JML)
- User Creation and administration in co-ordination with MSP
- New starter onboarding
- Writing manuals/New Starter Pack
- Performing regular audits and reconciliation of user identities across solutions
- Alert monitoring
- Alert investigation
- Auditing
- Privileged Identity Management Reviews
- Security release requests
- Application allow listing
- Basic Firewall/proxy knowledge
- Standard Operating Procedures (SOP)
- Maintain the department diary
- Schedule, Execute and manage SOP
- Design, Document and audit new procedures
- SOP Management and Vendor reporting
- Handle approvals and internal referrals
- Solution onboarding, including InTune packaging and security changes
- Maintaining documentation and manuals
- An active participant of technology project teams
- Owning small technology deliverables e.g. laptop refresh
- Supplier monitoring
- Assist with regular Audits for all territories
- Laptops
- Microsoft Windows 11
- Microsoft 365
- Windows 365
- PowerShell
Requirements: The ideal candidate will have; A proactive and positive approach to work, Attention to detail, Willingness to learn, Good interpersonal skills, Good communications skills, Competence with Microsoft 365 and associated software, Competence in Windows 11, Excellent timekeeping, reliability, and organisational skills, A keen interest in technology. The ideal candidate should have experience in a support or similar role. Although we would consider others with the correct culture who wish to progress in IT. Windows 10 and Office Applications experience are mandatory. Microsoft 365 is preferred. Basic Intune and Azure knowledge is an advantage.
About Us: Volante Global are an award winning, multi-class, international underwriting group, delivering niche, specialist (re)insurance products to a broad distribution network. Employing underwriters with a proven track record in Europe, the Middle East, Canada, and the USA, we have seen unprecedented growth since starting in 2018, growth that is set to continue over the next 3 – 5 years. In January 2022, Volante's syndicate 1699 was approved by Lloyd's under the management of Asta, adding an insurance carrier to the existing MGA model. Guided by market-leading practitioners and powered by A+ to AA++ capacity, Volante revolutionised the MGA model by ensuring that we align with the interest of our stakeholders. Costs and commissions are kept low to ensure competitiveness, and underwriting is focussed on profit, rather than income, through a business model that sees us sharing profits with capacity providers. Support services are centralised and outsourced, and systems are modern and flexible, all adding to an agile style of working. This model is now being adapted to also apply to our syndicate.
IT Operations Analyst employer: Acrisure UK Retail Limited
Contact Detail:
Acrisure UK Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows 11, and PowerShell. Having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging in conversations about their experiences at Volante can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during interviews. Think of examples from your past experiences where you successfully resolved IT issues or improved processes, as this aligns well with the role's expectations.
✨Tip Number 4
Showcase your willingness to learn and adapt by discussing any recent technology trends or tools you've explored. This will highlight your proactive approach and enthusiasm for growth within the IT field.
We think you need these skills to ace IT Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in IT operations, support, and any specific technologies mentioned in the job description, such as Microsoft 365 and Windows 11.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach, attention to detail, and willingness to learn. Mention how your interpersonal and communication skills will help you build rapport with Volante personnel.
Highlight Relevant Skills: In your application, emphasise your competence with Microsoft 365, Windows 11, and any experience with scripting (like PowerShell). If you have basic knowledge of Intune or Azure, make sure to include that too.
Show Enthusiasm for Technology: Express your keen interest in technology and your ambition to grow within the company. This aligns with Volante's expectations for candidates who want to develop their careers in IT.
How to prepare for a job interview at Acrisure UK Retail Limited
✨Show Your Technical Skills
Make sure to highlight your experience with Microsoft 365, Windows 11, and any basic knowledge of Intune and Azure. Be prepared to discuss specific examples of how you've used these technologies in previous roles.
✨Demonstrate Your Problem-Solving Abilities
As an IT Operations Analyst, you'll be the first point of escalation for issues. Prepare to share examples of how you've successfully resolved technical problems in the past, showcasing your proactive approach and attention to detail.
✨Emphasise Your Interpersonal Skills
Since this role involves liaising with various teams and third parties, it's crucial to demonstrate your good communication and interpersonal skills. Think of instances where you've built rapport with colleagues or clients to enhance collaboration.
✨Prepare Questions About the Company
Show your interest in Volante by preparing thoughtful questions about their technology projects, team dynamics, and future growth plans. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
